Pune, Maharashtra, India
Information Technology
Full-Time
Embee Software
Overview
Job Title: Desktop Support Engineer
Job Overview: A Desktop Support engineer, assist clients with their hardware, software, and networking issues. Their duties include software installations, network problems, hardware problems, and other IT-related difficulties either on-site or remotely via systems.
Work Experience
2 Years
Key Responsibilities
6 Days a week
Location: Noida, Noida, Uttar Pradesh, India (IN001 - EMBI
Job Overview: A Desktop Support engineer, assist clients with their hardware, software, and networking issues. Their duties include software installations, network problems, hardware problems, and other IT-related difficulties either on-site or remotely via systems.
Work Experience
2 Years
Key Responsibilities
- Addressing user tickets for issues regarding hardware, software, and networking.
- Assisting customers through installing applications and computer peripherals.
- Providing technical support either by visiting on-site or through remote-access systems.
- Assisting users on Audio/Video related issues.
- Skilled in diagnosing and resolving projector and microphone issues for end users.
- Assisting users with setting up and managing meetings on Zoom, Microsoft Teams, and Google Meet.
- Providing IT networks and customer services to users inside and outside the company.
- Guide users with step-by-step instructions to resolve the issues.
- Customising the desktop applications as per the needs of users and clients.
- Advising on software and hardware upgrades.
- Maintaining a log of job tickets and maintenance tasks.
- Send the unresolved issues to the next level of the support team.
- Ensuring that the client systems are working fine.
- Creating technical reports and manuals.
- Keep up with current breakthroughs in computing technology and research its reviews.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Professional certifications such as Microsoft Certified: CompTIA A+, or equivalent.
- Proven experience as a Desktop Engineer or in a similar role.
- Strong knowledge of desktop operating systems, such as Windows and Mac.
- Excellent problem-solving and multitasking.
- Excellent communication (both in written and spoken) and interpersonal skills.
- Ability to work independently and collaboratively with a team.
- Understanding of Windows operating systems, hardware, software, and networking.
- Experience with Windows/Mac OS environments.
- Skilled in diagnosing and resolving projector and microphone issues for end users.
- Assisting users with setting up and managing meetings on Zoom, Microsoft Teams, and Google Meet
- Knowledge of SaaS (Software as a Service) and other hosting protocols for software.
- Providing prompt, courteous, and professional customer service.
6 Days a week
Location: Noida, Noida, Uttar Pradesh, India (IN001 - EMBI
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