Technical Support Engineer

Job Title: Desktop Support Engineer

• Addressing user tickets for issues regarding hardware, software, and networking.
• Assisting customers through installing applications and computer peripherals.
• Providing technical support either by visiting on-site or through remote-access systems.
• Assisting users on Audio/Video related issues.
• Skilled in diagnosing and resolving projector and microphone issues for end users.
• Assisting users with setting up and managing meetings on Zoom, Microsoft Teams, and Google Meet.
• Providing IT networks and customer services to users inside and outside the company.
• Guide users with step-by-step instructions to resolve the issues.
• Customising the desktop applications as per the needs of users and clients.
• Advising on software and hardware upgrades.
• Maintaining a log of job tickets and maintenance tasks.
• Send the unresolved issues to the next level of the support team.
• Ensuring that the client systems are working fine.
• Creating technical reports and manuals.
• Keep up with current breakthroughs in computing technology and research its reviews.

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Professional certifications such as Microsoft Certified: CompTIA A+, or equivalent.
• Proven experience as a Desktop Engineer or in a similar role.
• Strong knowledge of desktop operating systems, such as Windows and Mac.

• Excellent problem-solving and multitasking.
• Excellent communication (both in written and spoken) and interpersonal skills.
• Ability to work independently and collaboratively with a team.
• Understanding of Windows operating systems, hardware, software, and networking.
• Experience with Windows/Mac OS environments.
• Skilled in diagnosing and resolving projector and microphone issues for end users.
• Assisting users with setting up and managing meetings on Zoom, Microsoft Teams, and Google Meet
• Knowledge of SaaS (Software as a Service) and other hosting protocols for software.
• Providing prompt, courteous, and professional customer service.