Technical Support Engineer

About The Role

As a Technical Support Engineer, you will play a key role in maintaining system health, resolving incidents, and ensuring service continuity. You'll monitor systems, analyse logs, and coordinate with internal and external teams to ensure timely issue resolution.

What You’ll DO

Monitor systems, APM dashboards, server health, backup jobs, and microservices performance (CPU/memory utilization).

Analyze logs using various log management tools to investigate and resolve or escalate incidents.

Manage incoming tickets via JIRA, emails, collaboration tools.

Own escalations and unresolved issues, including RCA documentation.

• Follow standard escalation procedures to avoid SLA breaches based on severity levels.
  
  

Collaborate with internal engineering, business, and customer support teams or customer themselves for resolution of issues.

• Coordinate with third-party vendors for issue resolution.
  
  

Identify recurring issues and suggest process improvements.

Configure alerts and develop runbooks for operational readiness.

What You’ll Require

• 2–6 years of hands-on experience in system monitoring, log analysis, or incident response.
• B.Tech. or equivalent degree in Computer Science, IT, or a related field
• Strong understanding of log analysis.
• Basic knowledge of cloud platforms and monitoring tools.
• Excellent problem-solving and analytical skills.
• Effective written and verbal communication skills and a proactive mindset.
• Ability to multi-task, prioritize, and adapt in a fast-paced environment.
• Strong sense of ownership, service orientation, and customer focus.
• Willingness to learn new technologies and tools.
• Team player with a collaborative attitude.
• Flexibility to work in rotational shifts, including nights, weekends, and holidays.
  
  

### Good to know * Debugging * Coding /Scripting * QA * Automation Tools (RPM)

About Cyble

Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India

Our mission is clear: to provide visibility, intelligence and cybersecurity protection using cutting-edge advanced technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone.

At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary. To learn more about Cyble, visit www.cyble.com.