Technical Support Engineer

Coordinate with the Sales team to onboard any new customer, and hand-hold them with various integrations.

Coordinate with the Product Management / Engineering team for customer-reported queries.

Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex / escalated Customer issues.

Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.

• Schedule, participate and, where relevan,t lead Customer-facing calls (being well prepared, knowing his/her audience, their related needs and share information accordingly)

Required Skills-

Excellent Analytical & Technical Troubleshooting skills.

Think like a developer, but communicate like a customer success champ

Love untangling logs, workflows, APIs, and integration issues

Can troubleshoot under pressure and still keep it calm and clear

Familiarity with APIs, webhooks, and basic debugging (Postman)

• Know how to explain complex issues in simple language — internally and externally