Technical Support Engineer

XenonStack’s ITOps team is looking for a talented Technical Support Engineer to assist in providing technical support and advice to IT users.

The ideal candidate will have a passion for Troubleshooting and Solving Technical LAN and Software related issues. You will be well-versed in the concepts surrounding Technical support. You will be tech-savvy and have strong troubleshooting, Problem-solving skills and be a self-starter with the ability to work independently.

Job Responsibilities

• Research and identify solutions to Technical issues.
• Manages day-to-day Incident and Service requests
• Responsible to manage the Service Desk email box and assign emails to appropriate department
• Ensure that complaints should be resolved on time.
• Provides ticket status to resources as needed
• Provide technical support, account integration, backend support and advice to IT teams
• Excellent knowledge on Hardware & networking.
• Basic Database querying
  
  
  

Technical Requirements

• Experience and knowledge of Linux/Windows Server administration.
• Experience with CDN configuration (Cloudflare or any other CDN).
• Experience with monitoring tools & technologies (eg. Site24x7, DataDog or any other).
• Experience with Patch Management.
• Knowledge of Load Balancers.
• Knowledge of Active Directory, LDAP and SSO integrations.
• Knowledge of Data security & Firewalls Rules.
• Ability to diagnose and troubleshoot technical issues.
  
  
  

Professional Attributes

• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong Organizational skills
• Ready to work in Shifts.
• Visual Thinking
  
  
  

Educational Qualification : Diploma or simple graduation with Computer hardware course

Experience : 1 - 2 years