Technical Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

What you’ll do:

• Maintaining and supporting customer solution platforms
• Investigating and participating in resolution of the issues discovered/reported by the customer
• Escalating issues to the engineering team, if needed
• Documenting issues using available tools
• Participate in customer conference calls to discuss technical issues
• Close collaboration with DevOps teams daily
• Working with multiple development teams in resolving the issues found
• Participating in the change management process, as appropriate
• Writing and maintaining technical documentation (knowledge articles, operational/procedural documents) for internal and external use

What you need to bring:

• Possess consolidated problem-solving skills in the diagnosis and resolution of customer issues
• 1+ years hands-on experience with Linux
• 1+ years of hands-on experience with Kubernetes, Docker, Jenkins, Ansible
• 1+ years of automation using Python
• The candidate should have a thorough understanding of networking fundamentals (TCP/IP, UDP, DHCP, DNS, ICMP, ARP, routing and switching).
• A thorough understanding of microservice development architecture, Agile development model.
• Excellent troubleshooting skills, ability to work independently.
• Good understanding of networking protocols, and routing & switching technologies
• 1 or more years of experience with Data Representation types
• XML (Required)
• JSON
• YAML
• The ability to write different scripts languages as per solution requires some degree of knowledge.
• Python (required)
• Ruby
• Shell
• JavaScript
• XSLT
• SLAX
• 2y Experience in POSIX-compliant Operating systems such as
• GNU/Linux
• FreeBSD
• Familiarity with experience with Kubernetes and Docker

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india #networking

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.