Technical Support Engineer

Job Title : Technical Support Engineer.

Experience : 2+ Years.

Location : Bangalore.

Job Type : Full-time.

Department : Application Support / Customer Success.

About The Company

We are a leading IT product company specializing in solutions for the manufacturing industry.

Our offerings spans across web-based applications and handheld device integrations built on cutting-edge technologies like ASP.NET, C#, SQL, SAP, and more.

Our mission is to digitally transform shop floor operations through innovative and scalable products.

Role Overview

We are looking for a Technical Support Engineer with a solid understanding of Web applications, who can effectively troubleshoot and resolve product issues reported by customers.

The ideal candidate will be responsible for providing L2/L3 support for our manufacturing domain solutions.

Key Responsibilities

• Provide technical support to clients for web and handheld-based applications.
• Handle incident tickets, analyze logs, replicate issues, and offer timely resolutions.
• Perform root cause analysis and suggest preventive measures to reduce recurring issues.
• Work closely with development, QA, and deployment teams to ensure bug fixes are
  
  

implemented effectively.

• Support data extraction, debugging, and database-level fixes using SQL queries.
• Troubleshoot web-based front-end issues involving JavaScript, jQuery, and browser compatibility.
• Support WCF service issues, integration errors with SAP, or other third-party systems.
• Participate in product upgrade support, patch deployments, and post-release validations.
• Document support procedures, known issues, and troubleshooting guides.
• Communicate professionally and clearly with customers and internal teams.
  
  

Required Skills & Qualifications.

Bachelors degree in Computer Science / IT / Electronics or related field.

2+ years of experience in technical support or application maintenance for enterprise-level web applications.

Strong Hands-on Knowledge Of

• SQL Server : Writing queries, stored procedures, debugging.
• Debugging tools : Fiddler, browser dev tools, Postman, etc.
• Exposure to SAP (integration perspective) is a plus.
• Good problem-solving and analytical skills.
• Strong verbal and written communication skills.
  
  

Preferred Qualifications

• Basic understanding of manufacturing processes and how IT systems integrate with shop floor operations.
• Exposure to IIS server, deployment scripts, and configuration.
  
  

What We Offer

• Opportunity to work on industry-leading products in the smart manufacturing space.
• Collaborative work environment with cross-functional exposure.
• Learning and growth opportunities with access to internal training programs.
• Health benefits, paid leaves, and a flexible work culture.
  
  

(ref:hirist.tech)