Pune, Maharashtra, India
Information Technology
Full-Time
Michelin
Overview
- - - - - - - - - - - -
KEY EXPECTED ACHIEVEMENTS
KEY EXPECTED ACHIEVEMENTS
- Provide 1st and 2nd-level support for applications and middleware’s to ensure smooth business operations.
- Respond promptly to service requests and incidents, providing detailed solutions or escalations as needed.
- Change Management: Participation in the change management process
- Problem Management: Participation in the analysis of root causes of incidents
- Monitor application performance and perform necessary maintenance and upgrades.
- Create, maintain, and manage knowledge base articles and documentation for internal and end-user support.
- Collaborate with cross-functional teams to improve application functionality and efficiency.
- Perform system diagnostics, software configuration, and basic database queries to resolve issues.
- Monitor and report on application metrics, including uptime, performance, and user satisfaction.
- Operating Systems: Proficiency in Windows and Linux
- Hardware Knowledge: Familiarity with servers, storage devices, and other hardware components.
- Troubleshooting: Ability to diagnose and resolve software, Operating Systems issues.
- Scripting and Automation: Skills in scripting languages like Python, PowerShell, or Bash to automate tasks
- Virtualization: Basic knowledge of VMware, Hyper-V, or other virtualization technologies
- Database Management: Basic knowledge of SQL and database management systems
- Customer Service: Strong communication skills to explain technical issues to non-technical users
- Problem-Solving: Analytical skills to diagnose and resolve issues efficiently
- Time Management: Ability to prioritize tasks and manage time effectively
- Team Collaboration: Working well with other team members and departments
- Adaptability: Willingness to learn new technologies and adapt to changing environments
- Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures
- Security Awareness: Understanding of basic cybersecurity principles to protect systems and data
- Career development and training opportunities.
- Friendly, collaborative work environment with opportunities to make an impact.
- Bachelor’s degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience.
- English fluent (B2 – C1)
- Perimeter: All Business application Worldwide in production.
- Resolve incident in a short time to give to the Business the best Quality.
- To work transversely with other service lines and business entities to meet the key performance indicators.
- Continuous improvement by participating to Problem management.
- Contribute to incident resolution, service request completion and Change implementation
- Participate to patching activities
- Collaborate with other service in Michelin DOTI organizations including external partners.
- The support team operates 24/7, with shifts organized to ensure continuous coverage.
- Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts.
- Flexibility to work weekends and holidays as part of the shift rotation is required.
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