Technical Support Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Engineer is responsible for overall health , Analyzing, and troubleshooting platforms of push-to-talk communications solutions provided by Motorola Solutions.

Job Description

• Ready to work in a 24*7 mission-critical environment. This includes shift work and weekends.
• Engineers should be responsible for providing 24/7 oncall support to satisfy the critical services agreed with the customer.
• Able to troubleshoot complicated, cross-platform issues handling OS, Networking, and Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues
• Troubleshoot, debug and drive ‘Push-To-Talk' solution issues to resolution by joining live troubleshooting calls with customers, capturing application logs, and network captures, and escalating the issue to a next-level engineer if necessary.
• Deploy the 'Push-To-Talk' application and configure the network for communication across servers.
• Monitor network performance, application performance, and service integrity.
• Develop tools and provide web services to parse application logs, system health information, and network captures to help in faster debugging and reduce issue resolution time.
• Develop tools to automate monitoring that assess and monitor Key Performance Indicators of the 'Push-To-Talk' solution and provide one-stop interfaces that indicate the health of the solution.
  
  

Basic Requirements

• Primary Skills
• Basic Networking Protocols
• A background in Linux/Unix Administration
• Web-based applications debugging
• Docker and Azure Basics [Understanding of Virtualized Environments]
• Basic understanding of AWS Cloud Watch
• Great communication skills
• Able to tackle customer calls
  

Nice to have Skills:

• Azure DevOps
• Databases
• Linux Administration and Shell Scripting
• Kubernetes and Docker
  
  

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.