Technical Support Engineer

Overview

HackerRank

Website: Visit Website

Business Type: Enterprise

Company Type: Product

Business Model: B2B

Funding Stage: Series D+

Industry: HR Tech

Job Description

HackerRank helps thousands of companies like OpenAI, NVIDIA, and Amazon hire developers based on their skills vs. pedigree, and also nurtures a community of millions of developers to upskill themselves to become next-gen developers.

The people at HackerRank care deeply about their work and have an extremely intense work ethic. In many companies, speed & quality is a tradeoff. At HackerRank, it’s not -- we expect you to ship in about half the time that most competent people think is possible while maintaining a standard of quality you’d proudly sign your name on. The only way to make this happen is if you truly love your craft and are deeply committed to growth.

About The Role

As a Technical Support Engineer, you’ll support customers using HackerRank’s products and platform. You’ll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology. Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone.

What You’ll Do

• Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.
• Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
• Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs. standards, such as SAML and SCIM.
• Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions.
  
  

• 2+ years of experience in a technical support or product support role for a SaaS platform.
• Able to debug full-stack web applications and use developer tools effectively.
• Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
• Basic coding skills, can use Python or Ruby for automation or simple data validation tasks.
• Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.
  
  

• Have a background in HR tech, developer tools, or assessment platforms.
• Can build scripts and tools that accelerate and standardize troubleshooting.
• Are familiar with AWS or GCP and observability tools such as New Relic.
  
  

• Communicate clearly and stay calm under pressure.
• You exhibit a strong sense of ownership, knowing there are no handoffs.
• Take pride in helping customers and teammates succeed.
• You are curious, passionate, and do not tolerate inefficiency