Technical Support Engineer, Actimize

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Systems Administrator at NICE Actimize, you'll be key to our Cloud Operations team, managing AWS-hosted SaaS applications and high-availability MS SQL Server databases. Your role involves supporting infrastructure, monitoring systems, and ensuring high availability. You'll also work with customer services to meet SLAs and assist customers with connectivity setup and troubleshooting.

How will you make an impact?

You'll support AWS Cloud SaaS infrastructure, ensuring mission-critical applications run smoothly. Responsibilities include monitoring systems and ETL jobs, troubleshooting batch job code, and setting up alerts. You'll maintain MS SQL Server performance and support infrastructure as code with Cloud Formation and Terraform. Additionally, you'll handle global patching and manage server installations and upgrades on Windows and Linux.

Have you got what it takes?

• Relevant experience: 2+ Years
• Proficiency in supporting high-availability MS SQL Server
• Automation with shell script, PowerShell, and ETL
• Monitoring systems and setting up alerts (Nagios, etc.)
• Familiarity with Jenkins, Octopus, Ansible, PowerShell DSM
• Supporting containers in ECS, EKS modes
• Understanding of web traffic flow and tools like Postman and Fiddler
• Production and development support experience
  
  

You will have an advantage if you also have:

• Exposure to Octopus and Jenkins
• Experience with continuous integration tools
• Configuration management tools like Ansible, CloudFormation, or DSM
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 7254

Reporting into: Tech Manager

Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.