Overview
Job Title: Technical Support Engineer & Desktop Support
Job Summary:
We are hiring a skilled Technical Support Engineer with expertise in desktop support, switches, and servers. The ideal candidate will be responsible for providing end-user support, troubleshooting hardware/software issues, and managing desktop systems. Additionally, the role includes ensuring compliance with audit points related to IT systems, network infrastructure, and security protocols.
Key Responsibilities:
· Provide technical support for desktop systems, hardware, software, and Network peripherals.
· Troubleshoot and resolve issues related to network switches, servers, and IT infrastructure.
· Install, configure, and maintain operating systems (Windows/macOS) and software.
· Manage and support server environments and network configurations.
· Perform regular system maintenance, updates, and security patches.
· Ensure compliance with internal and external audit requirements related to IT systems and infrastructure.
· Respond to and resolve support tickets, ensuring timely issue resolution.
· Collaborate with IT teams to resolve complex infrastructure and connectivity problems.
· Maintain accurate documentation for audit purposes, including system configurations, changes, and support activities.
Qualifications:
· 2+ years of experience in technical support and desktop support.
· Hands-on experience with switches, servers, and network configurations.
· Proficient in Windows OS, macOS, and troubleshooting hardware/software.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Provident Fund
Shift:
- Day shift
Work Location: In person
Expected Start Date: 16/06/2025