Technical Support Engineer & Desktop Support

Overview

Job Title: Technical Support Engineer & Desktop Support

Job Summary:

We are hiring a skilled Technical Support Engineer with expertise in desktop support, switches, and servers. The ideal candidate will be responsible for providing end-user support, troubleshooting hardware/software issues, and managing desktop systems. Additionally, the role includes ensuring compliance with audit points related to IT systems, network infrastructure, and security protocols.

Key Responsibilities:

· Provide technical support for desktop systems, hardware, software, and Network peripherals.

· Troubleshoot and resolve issues related to network switches, servers, and IT infrastructure.

· Install, configure, and maintain operating systems (Windows/macOS) and software.

· Manage and support server environments and network configurations.

· Perform regular system maintenance, updates, and security patches.

· Ensure compliance with internal and external audit requirements related to IT systems and infrastructure.

· Respond to and resolve support tickets, ensuring timely issue resolution.

· Collaborate with IT teams to resolve complex infrastructure and connectivity problems.

· Maintain accurate documentation for audit purposes, including system configurations, changes, and support activities.

Qualifications:

· 2+ years of experience in technical support and desktop support.

· Hands-on experience with switches, servers, and network configurations.

· Proficient in Windows OS, macOS, and troubleshooting hardware/software.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift

Work Location: In person

Expected Start Date: 16/06/2025