Technical Support Engineer – Field Service

Overview

We are seeking a Technical Support Engineer – Field Service to provide on-site technical support, installation, maintenance, and troubleshooting of IT systems, hardware, and software. The ideal candidate should have strong problem-solving skills and the ability to work independently in a client-facing environment.

Key Responsibilities:

• Provide on-site technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain IT systems, including desktops, laptops, printers, and networking devices.
• Respond to service requests and ensure timely resolution as per SLA guidelines.
• Perform routine preventive maintenance to ensure optimal equipment performance.
• Coordinate with backend support teams for issue escalation and resolution.
• Document service reports, logs, and customer feedback after each visit.
• Train end-users on system operations and provide basic technical guidance.
• Maintain tools, inventory, and service documentation for audits and tracking.

Requirements:

• Diploma or Bachelor's degree in IT, Computer Science, or a related field.
• 1–4 years of experience in technical support or field service engineering.
• Solid understanding of Windows OS, networking fundamentals, and IT hardware.
• Experience with ticketing systems and remote support tools.
• Excellent communication and interpersonal skills.
• Willingness to travel frequently to customer sites.

Job Type: Full-time

Pay: ₹190,431.80 - ₹400,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift
• Rotational shift

Work Days:

• Monday to Friday

Work Location: In person