Technical Support Engineer (L3)

Overview

Level 2/3 Technical Support Engineer - Remote (USA Clients)

100% Remote | Full-time | Must overlap with US business hours

We're seeking experienced L2/L3 Technical Support Engineers to provide remote support for US-based clients. You'll handle escalated technical issues, work directly with end users, and take support calls.

Key Requirements:

• 3+ years enterprise IT support experience
• Strong Windows Server administration
• VMware ESXi experience
• Solid networking and firewall management skills
• Excellent English communication (written/verbal)
• Comfortable taking calls and working with end users
• Experience supporting US clients preferred

Technical Skills:

• Windows Server environments
• VMware virtualization
• Network troubleshooting and configuration
• Firewall management
• Active Directory administration

Preferred (Advantage):

• RMM software experience
• Antivirus management portal knowledge
• Backup management portal experience
• Microsoft 365/Azure familiarity

What We Offer:

• Competitive salary
• 100% remote work
• Direct client interaction
• Growth opportunities

Must be available during US business hours overlap. Apply with resume and brief cover letter explaining your relevant experience.

Job Type: Full-time

Pay: ₹613,343.97 - ₹1,200,000.00 per year

Education:

• Bachelor's (Preferred)

Experience:

• total work: 5 years (Preferred)
• Technical support: 4 years (Required)

Work Location: Remote