Technical Support Engineer (Tier 2)

F-Secure makes every digital moment more secure, for everyone. For over 35 years, we’ve led the cyber security industry, protecting tens of millions of people online together with our 200+ service provider partners. We value our Fellows' individuality, with an inclusive environment where diversity drives innovation and growth. What makes you unique is what we value – be yourself, that is (y)our greatest asset. Founded in Finland, F‑Secure has offices in Europe, North America and Asia Pacific.

Are you looking to build a meaningful career in cyber security, protecting millions of people around the world? We are looking for a Technical Support Engineer (Tier 2) to join our Technology team in Bengaluru, India.

We are looking for a proactive and adaptable individual who thrives in dynamic environments and is excited to grow with us. Our team embraces diversity of thought and believes that collaboration is key to success. We value open communication—the ability to listen, discuss ideas, and give and receive constructive feedback. If you're naturally curious, eager to learn, and passionate about sharing knowledge, you'll feel right at home here. Since we work across borders, full professional proficiency in English (both written and spoken) is essential to connect with teammates and drive shared goals.

Key Responsibilities

• Monitor cloud-based infrastructure and applications using modern observability tools and handle partner raised tickets. You will respond to incidents and partner tickets, perform detailed troubleshooting of cloud, system, and network-related issues.
• Escalate complex or high-impact issues to L3 with thorough documentation and initial triage findings.
• Work with AWS services to verify system health, troubleshoot issues, and support platform uptime to meet 99.99% goal.
• Investigate alerts from monitoring tools, identifying false positives and initiating response when needed.
• Execute standard operational tasks according to SOPs and change controls.
• Contribute to knowledge base and runbook development to help standardize resolution processes and improve team efficiency.
• Perform routine tasks such as verifying backups, checking system metrics, and ensuring services are running as expected.
• Participate in 24/7 coverage including on-call shifts or rotations as needed.
  
  

Who are we looking for?

• Strong proficiency in AWS services including EC2, VPC, CloudWatch, S3, RDS, ECS/EKS, Lambda, and IAM. Ability to troubleshoot AWS-related infrastructure issues to maintain cloud-based cybersecurity solutions.
• Experience with Docker and container orchestration using Amazon ECS/EKS to maintain microservices architecture.
• Hands-on experience with Dynatrace, Datadog, CloudWatch, or similar tools for monitoring security services and infrastructure.
• Strong command of Linux environments with ability to perform system hardening aligned with security best practices.
• Proficiency in Bash, Python, or PowerShell scripting for automating routine tasks, log analysis, and creating incident response procedures.
• Experience with incident management tools and partner ticketing systems.
• Strong skills in documenting incidents, troubleshooting steps, and updating playbooks.
• Ability to communicate technical issues clearly to partners and internal teams during incidents.
• Skills in triaging and isolating issues between application, network, and infrastructure layers in a multi-tenant environment.
  
  

Due to the 24/7 coverage of this role, it is also crucial that you have the ability to work in shifts and maintain alertness during critical incident response.

You Get Bonus Points For

• Knowledge of consumer product portfolio including antivirus, VPN, password management, and identity protection solutions.
• Understanding cloud-based security offerings and their infrastructure requirements.
• Ability to work in complex multi-tenant environment serving hundreds of service provider partners.
  
  

What will you get from us?

• Welcome to the good side – the home of scam protection! Work with industry-leading experts defining the future of cybersecurity and scam protection.
• Thrive in our Fellowship culture where we empower, trust, challenge, and support each other in doing our best work.
• Flexible work that works for you – hybrid and remote options with team-agreed ways of working.
• Inclusive environment with flat, approachable leadership in our diverse global community.
• Comprehensive global benefits including Employee Share Savings Plan (ESSP), Fellow Member of the Board opportunities, and Annual Protect & Educate paid volunteer day.
• Wellbeing support through personal coaching services and one hour per week for personal recharging.
• Continuous growth via F-Secure Academy, Leadership programs, AI training, mentoring, and dedicated Learning Week.
  
  

Our local benefits include extensive health care, remote working, company supported sport activities, lunch vouchers, regular massages and sauna at the premises and many more things to keep our best asset – people - happy!

A security vetting will possibly be conducted for the selected candidate in accordance to our employment process.

If your LinkedIn account is up to date and informative, no need to prepare a CV, just leave us a link to your profile.

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