Technical Support & Solutions Engineer

At HackerRank, we are on a mission to change the world to value skills over pedigree. We are a high-performing, mission-driven team that truly, madly, deeply cares about what we do. We don’t see velocity and quality as tradeoffs; both matter. If you take pride in high-impact work and thrive in a driven team, HackerRank is where you belong.

About The Role

We’re looking for a Technical Solutions Engineer who pairs strong problem-solving skills with genuine customer empathy. This isn’t traditional support - you’ll be in front of customers as a trusted technical partner, helping them solve complex challenges, streamline workflows, and get the most value out of our platform.

Our TSEs blend support and solutions engineering. You’ll run office hours, lead demos, and deliver proactive enablement sessions that build customer confidence and success. You’ll take on a fair share of support tickets to stay close to real-world issues, but your larger impact comes from preventing repeat problems, driving deflection, and creating scalable solutions through automation and AI - even automations that deflect or reduce ticket volumes for the team.

Ultimately, you’ll accelerate adoption and success by combining hands-on customer engagement with technical depth ensuring every interaction reduces friction and builds trust.

What You’ll Do

• Deliver a first-class customer experience across Slack, Zoom, and support tickets (email/chat via Pylon).
• Debug technical issues across, authentication flows (OAuth/SAML), network latency, and SSO.
• Troubleshoot HackerRank products including IDEs, AI features, integrity tooling, IDEs, and developer libraries.
• Resolve integration issues by debugging, writing custom scripts, and working with REST, GraphQL, and SOAP APIs.
• Capture customer feedback,Identify repeatable issues and eliminate them with automation, scripting, AI, and tooling.
• Partner with Customer Success, Sales, and Engagement teams to solve customer challenges and run technical demos as needed.
• Assist with common managed service needs such as question replacement, test creation, and test health reviews
  
  

Who You Are

• Minimum 2+ years in a customer facing technical role (support, solutions engineering, sales engineering, or similar).
• Skilled in enterprise IT concepts: SSO, SAML,, authentication protocols and SAML.
• Comfortable with cloud platforms (AWS OR GCP) and debugging via logs and observability tools.
• Proficient with SQL (joins AND optimizations) REST/GraphQL/ SOAP APIs and tools like Postman, Insomnia, or cURL.
• Comfortable writing/debugging code or scripts in Python, Ruby, or similar.
  
  

Even Better If You Have

• Prior experience as a software engineer, solutions engineer, or senior/lead technical support engineer
• Exposure to HR tech, assessment integrity, ATS platforms, or developer productivity tools.
• Hands-on experience shaping or implementing AI support systems and scalable runbooks.
  
  

You Will Thrive in This Role If

• You enjoy being a problem-solver who eliminates inefficiency through automation.
• You’re excited to help design a best-in-class technical support model built around AI, automation, and human empathy.
• You balance deep technical skills with the ability to simplify complex systems for customers.
• You thrive in a role that combines debugging, customer interaction, and platform-level problem solving.
  
  

Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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Notice To Prospective HackerRank Job Applicants

• Our Recruiters use @hackerrank.com email addresses.
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