Overview
The individual will be involved in the following critical activities:
Involved in focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems.
Create and run functional, integration, regression, and ad-hoc, and test cases; including both positive and negative scenarios.
Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing.
Perform integration and functional testing for code delivered by the development team during each sprint.
Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing
Collaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIs
Design and implement test strategy and develop estimates.
Provide technical leadership/supervision for the creation, design, execution, documentation and maintenance of test plans and test cases (automated and manual testing)
Work closely with onshore and offshore testers to ensure testing deliverables are met
Follow standard QA methodologies to ensure the delivery of quality products.
Log and report defects and escalate issues
Work to meet project schedules, timelines and deadlines.
Experience with Test Management tools (a plus)
Support business users in UAT activities for all major and minor releases.
Support once a month weekend production validation for all major releases
Strong attention to detail
Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile
The ideal experience and critical competencies for the role include the following:
Bachelor’s degree in Computer Science or a related technical field
7+ years of experience in software testing or related fields.
3+ years of hand on Quality Assurance experience with a key role in building and enhancing a QA function.
2-5 years of experience designing, implementing, and supporting cloud contact center solution including call center routing, IVR design and integrations.
Strong understanding of contact center technologies including call center routing, IVR and integrations with other systems.
Experience supporting NICE CXOne platform, agent flow script, and data capture utilizing Incontact Studio
Strong understanding of Call Flows
Experience with Integration and Regression testing
Experience and knowledge of Agile test management process and methodologies
Experience with product development and testing life cycles including test approach and test case reviews.
Experience creating and maintaining test suites and cases in Azure DevOps Test Plans.
Experience in Test Automation using Selenium and/or other related tools.
Familiarity with web app/SAAS/Paas software development, Azure Cloud computing solutions and working knowledge of any Relational Database and DB Queries
Professional experience with software lifecycle management / Azure DevOps in a fast-paced software environment
The applicant must also have: Defect management experience and Test Life Cycle Management, any period of experience creating and reviewing of Testing Artifacts right from Test Strategy through Test completion report.
Must have working knowledge of DevOps Principles and Practices (CI, CD, Continuous Testing, etc.)
Background Check Required
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.
Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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