Urgent Hiring: IT Executive

Overview

Job Title: IT Executive – US Shift (VICIdial Support)

Location: 2021, Doon Xpress Business Park. Dehradun.
Shift Timing: 6:30 PM – 3:30 AM IST (US Time Zone)
Experience Required: 1–3 years
Employment Type: Full-Time
Salary - not a constraint for the right candidate.

Role Overview:

We are looking for a proactive and technically sound IT Executive to support our operations during US business hours. The ideal candidate must have hands-on experience with VICIdial, along with a solid foundation in IT support, networking, and basic server-level troubleshooting.

Key Responsibilities:

• Provide end-to-end IT support for US shift operations
• Administer, monitor, and troubleshoot VICIdial dialer and associated telephony systems
• Handle agent login issues, campaign setup support, and real-time call flow monitoring
• Manage system updates, patching, and basic Linux-based dialer maintenance
• Troubleshoot network issues (LAN/WAN, VoIP, bandwidth monitoring)
• Respond to support tickets and resolve user issues in a timely manner
• Coordinate with telecom vendors and internal teams to ensure 99% uptime
• Maintain logs and submit daily IT shift reports

Requirements:

• Working experience with VICIdial (preferred)
• Knowledge of VoIP protocols (SIP, RTP), softphones, and telephony integrations
• Familiarity with Linux command-line operations
• Experience in system/network troubleshooting
• Strong communication skills and problem-solving attitude
• Ability to work independently during night shifts

Preferred Qualifications:

• Certifications in Networking (CCNA), Linux, or VoIP are a plus
• Prior experience in a call center/BPO environment

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

• Fixed shift
• Night shift

Application Question(s):

• Do you have at least 1 year of experience in IT support or system administration?
• Have you previously worked in a BPO or call center environment?
• How familiar are you with troubleshooting hardware, software, and networking issues?
• Are you available to join immediately or within 15 days?

Work Location: In person

Application Deadline: 22/06/2025