Gurugram, Haryana, India
Information Technology
Full-Time
Webkul
Overview
We are looking for a proactive and detail-oriented Business Analyst to join our Salesforce Department. The ideal candidate will bring a blend of business analysis expertise and Salesforce platform knowledge, supporting the design and implementation of scalable, client-focused CRM solutions. You will act as a liaison between stakeholders and technical teams, ensuring business requirements are effectively translated into Salesforce functionalities.
- Gather, document, and analyze business requirements through stakeholder interviews and workshops.
- Translate business needs into clear functional specifications for Salesforce implementations.
- Design and configure Salesforce solutions, including:
- Custom Objects and Fields
- Workflows, Process Builder, and Flow
- Validation Rules and Approval Processes
- Reports and Dashboards
- Collaborate closely with developers, QA teams, and clients to ensure alignment and delivery of business solutions.
- Conduct User Acceptance Testing (UAT) and support end-user training on Salesforce functionalities.
- Provide post-deployment support, troubleshoot issues, and recommend system enhancements.
- Keep up-to-date with Salesforce platform updates and best practices to introduce innovative solutions.
- 1-3 years of experience as a Business Analyst, preferably in a Salesforce-centric environment.
- Proficient in Salesforce Sales Cloud, Service Cloud, or Marketing Cloud.
- Process Automation (Flows, Workflow Rules, Approval Processes)
- Data Modeling (Objects, Fields, Relationships)
- Reporting and Dashboards
- Active Trailhead profile demonstrating consistent learning (please include link in your application).
- Bachelors degree in Business Administration, Computer Science, Information Systems, or related field.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and interpersonal skills.
- Ability to thrive in a collaborative, fast-paced, Agile/Scrum Certifications such as :
- Salesforce Certified Administrator
- Platform App Builder
- Business Analyst
- Experience working directly with clients or in client-facing roles.
- Familiarity with Agile methodologies (Jira, Confluence).
- Exposure to Webkul product suite or e-commerce platforms is a strong plus.
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