Agile Coach

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Job Title: Advisor, Agile Coach

Job Description *

About your role:

As an Advisor, Agile Coach at Fiserv, you will play a pivotal role in fostering a culture of agility across teams and departments. You will work closely with Scrum Masters, Product Owners, and leadership to embed Agile principles, elevate team performance, and drive continuous improvement. Your mission is to build high-performing, self-organizing teams and scale Agile practices across the organization.

What you will do:

Agile Leadership & Coaching

• Champion Agile values and principles across teams and leadership.
• Coach Scrum Masters, Product Owners, and Delivery Teams on Agile frameworks (Scrum, Kanban, SAFe, etc.).
• Facilitate workshops and training sessions to build Agile capabilities.
• Mentor teams through Agile maturity stages, tailoring coaching to team needs.

Team Enablement & Flow Optimization

• Guide teams in establishing and maintaining a sustainable flow of work.
• Support backlog refinement and prioritization with Product Owners.
• Facilitate Agile ceremonies and ensure they deliver value.
• Promote testability, clarity, and completeness in requirements.

Impediment Removal & Continuous Improvement

• Proactively identify and remove organizational and team-level impediments.
• Foster a safe environment for experimentation and learning.
• Encourage retrospectives and drive actionable outcomes.

Agile Culture & Mindset

• Promote psychological safety and servant leadership.
• Advocate for Agile values in decision-making and team dynamics.
• Connect Agile practices to business outcomes and customer value.

Metrics & Accountability

• Establish and track Agile metrics to measure team performance and delivery.
• Provide insights to leadership on Agile adoption and team health.
• Support roadmap development and release planning.

What you will need to have:

• 10+ years of experience in Agile environments, including 3+ years as an agile coach/Senior Scrum master
• Proven experience coaching multiple Agile teams and stakeholders.
• Certified Scrum Master (CSM, PSM, PMI-ACP) or equivalent.
• Proficiency in Agile tools (Jira, Confluence, Clarity).
• Strong understanding of Agile engineering practices (TDD, BDD, CI/CD).
• Excellent facilitation, conflict resolution, and communication skills.
• Experience working with distributed teams and varying Agile maturity levels.

What would be great to have:

• Bachelor’s degree in computer science, IT, or related field.
• Certification in Agile at Scale (SAFe, LeSS, Spotify, DAD).
• Experience in large-scale Agile transformations and multi-team programs.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.