IT Helpdesk Executive

Overview

Job Title: IT Helpdesk Executive
Company Name: Techsmew Innovations Pvt Ltd
Location: Coimbatore (Relocation to Chennai may be required based on project needs)
Experience: Minimum 1 year

Job Description:
We are seeking an IT Helpdesk Executive to provide first-level technical support and ensure smooth IT operations.

Key Responsibilities:

• Provide technical support via phone, email, or in person.
• Troubleshoot hardware, software, and network issues.
• Install and configure desktops, printers, and IT equipment.
• Support Windows OS, Microsoft Office, and enterprise applications.
• Manage user accounts and access rights in Active Directory.
• Document issues and resolutions in the ticketing system.
• Assist with software deployment, patch updates, and IT inventory.
• Escalate complex issues to senior IT staff.

Requirements:

• Minimum 1 year of IT support/helpdesk experience.
• Knowledge of Windows & Mac OS.
• Basic networking knowledge (IP, DNS, DHCP).
• Experience with remote support tools (TeamViewer, AnyDesk).
• Strong communication and customer service skills.
• Ability to work independently and in a team.
• Basic awareness of cybersecurity best practices.

To Apply: Send your resume to hr@techsmew.com

Job Type: Full-time

Application Question(s):

• Are you willing to work from Coimbatore and relocate to Chennai if required?
• If selected, are you available to join within 3 days?
• Do you have a minimum of 1 year of experience in IT Support/Helpdesk?
• Are you familiar with basic IT troubleshooting (Windows OS, Microsoft Office, networking basics)?
• Do you have experience using remote support tools like TeamViewer or AnyDesk?

Work Location: In person