Agile Coach (RTE)

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are seeking a strong technical Agile Coach who can help with Agile Transformation, supporting global technology and business teams. As an Agile Coach, you will play a critical role in driving the adoption and implementation of Agile methodologies across our organization. You will work closely with teams, leaders, and stakeholders to foster a culture of continuous improvement, collaboration, and high performance. Your expertise will help us accelerate our product development cycles, improve quality, and deliver innovative biotech solutions.

The ideal candidate will be responsible for Product Team motivation and innovation. Must have the ability and experience to push, drive, and motivate the product teams for completing all work according to the business value. Must continuously be two steps ahead of the team, and stakeholders.

Key Responsibilities

Agile Transformation:

• Lead and support the SAFe Agile transformation efforts within the organization, including the adoption of SAFe Agile principles, practices, and mindset.
• Assess the current state of Agile maturity and develop a roadmap for improvement.
• Provide guidance and support to teams and leaders in transitioning to Agile methodologies.
  
  

Coaching And Mentoring

• Coach and mentor Agile teams to improve their performance, collaboration, and delivery capabilities.
• Provide one-on-one coaching to Scrum Masters, RTEs, Product Owners, and team members to enhance their Agile skills.
• Facilitate workshops, training sessions, and Agile ceremonies (e.g., daily stand-ups, sprint planning, retrospectives).
• Training executives, managers, and leaders on the SAFe framework Socializing the new concepts and providing orientation and overview training.
  
  

Process Improvement

• Identify and remove impediments that hinder Agile adoption and team productivity.
• Promote a culture of continuous improvement by encouraging teams to experiment, learn, and adapt their processes.
• Implement metrics and KPIs to track the effectiveness of Agile practices and make data-driven recommendations for improvement.
• Identifying Value Streams and the Agile Release Train
• Creating the implementation plan
• Coaching ART execution
  
  

Stakeholder Engagement

• Collaborate with stakeholders, including senior management, to align Agile initiatives with business goals.
• Communicate the benefits of Agile methodologies and promote their adoption across the organization.
• Foster an environment of trust and transparency, facilitating open communication and collaboration between teams and stakeholders.
• Demonstrated success in coaching leadership, teams, and individuals to increase Agile fluency and delivery outcomes.
• Proven ability to partner with senior business and product leaders, aligning Agile execution to strategic priorities.
  
  

Agile Community Building

• Build and nurture an internal Agile community of practice to share knowledge, experiences, and best practices.
• Stay up to date with industry trends and emerging Agile practices and introduce innovative ideas to the organization.
• Represent the organization in external Agile communities and events.
  
  

Tools

• Jira / Jira Align
• Smartsheet's
• Confluence
• MS Office 365 (Word, Excel, PowerPoint, Teams)
• OneNote
• Webex
• Miro
  
  

Qualifications

• Bachelor's degree in computer science, Information Technology, Business Administration, or a related field preferred or equivalent experience.
• 12+ years of Agile delivery experience across enterprise-scale organizations.
• 5+ years acting in a Release Train Engineer (RTE), Agile Coach, or Senior Scrum Master role using SAFe at scale.
• Strong knowledge of Agile frameworks such as Scrum, Kanban, SAFe, and Lean.
• Proven track record of leading Agile transformations and coaching Agile teams to success.
• Pharmaceutical or life sciences industry experience preferred, including understanding of regulatory frameworks (e.g., GxP, CSV).
• Agile certifications such as SPC, SAFe RTE, SAFe SAFE Certified ScrumMaster (CSM), Certified Agile Coach (ICP-ACC), or equivalent certification is required.
• Experience in the biotech or life sciences industry is a plus.
  
  

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.