Agile Project Manager / Scrum Master (Mobile App Delivery)

Overview

• Manages the efforts of assigned Delivery Management associates / team members.
• Ensures team members follow established procedures and deliver exceptional client service across all aspects of delivery management, including:
  
  

 o Developing and updating / adapting delivery related project plans, timelines and schedules,

 o Coordinating day-to-day project tasks,

 o Monitoring project progress and updating status reports,

 o Participating in client meetings, helping manage expectations and helping address emerging questions / issues,

 o Working with internal product, technical and other teams to ensure issues are addressed and resolved in a timely and accurate fashion,

 o Providing accurate client status reports,

 o Representing clients to internal teams and service organizations.

• Engages with clients to exchange information, gather requirements and expectations and ensure high levels of satisfaction.
• Serves as a key point of contact for process related questions or issues.
• Monitors team performance and outcomes, addressing and resolving competency and related issues.
• Works with any 3rd Party providers and sub-contractors to ensure the implementation of deliverables.
  
  

• Lead and facilitate Scrum ceremonies: sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Own release management, coordinating dependencies, approvals, and production readiness.
• Maintain transparent delivery plans, sprint goals, velocity tracking, burndown/burnup charts, and impediment logs.
  
  

• Partner with Product Owner(s) to shape and prioritize the backlog based on business value, risk, and technical constraints.
• Ensure well-formed user stories with clear acceptance criteria; drive Definition of Ready/Done and quality gates.
  
  

• Demonstrate working knowledge of mobile app development (e.g., Flutter), RESTful APIs, CI/CD pipelines, and cloud services.
• Interpret architecture diagrams, identify dependencies, and facilitate alignment across engineering, QA, and DevOps.
• Collaborate on build and release pipelines, feature toggles, and environment strategies to improve deployment reliability.
  
  

• Proactively identify and manage delivery risks, issues, and assumptions, maintaining mitigation plans.
• Establish QA strategies with test leads: test plans, automation coverage, non-functional requirements, and defect triage.
• Drive continuous improvement via data (e.g., cycle time, lead time, escaped defects), retrospectives, and action follow‑through.
  
  

• Create clear, concise status updates and dashboards for business and technology stakeholders.
• Manage expectations, trade‑offs, and scope changes in line with priorities and capacity.
• Facilitate onshore/offshore collaboration across time zones, ensuring handover quality and shared understanding.
  
  

• Champion effective use of Azure DevOps and/or Jira for planning, tracking, reporting, and release workflows.
• Uphold Agile best practices, coaching teams and stakeholders on Scrum, Kanban, and scaled frameworks as appropriate.
  
  

• 5–10 years of experience in Agile delivery and project management, including Scrum leadership.
• Proven track record leading sprint planning, backlog refinement, release management, and other ceremonies.
• Hands‑on experience with Azure DevOps and/or Jira for end‑to‑end delivery tracking.
• Technical understanding of mobile app concepts (e.g., Flutter), APIs/integration, and CI/CD practices; ability to interpret architecture and system dependencies.
• Strong capability in delivery at pace, risk management, and issue resolution.
• Demonstrated stakeholder management, communication, and expectation setting aligned to business priorities.
• Experience working in an onshore/offshore (UK/India) delivery model.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience).
  
  

• Certifications: CSM/PSM, SAFe Agilist, PMI‑ACP.
• Exposure to cloud platforms (Azure, AWS, or GCP) and mobile app store release processes.
• Experience with test automation frameworks and observability tooling (logs, metrics, tracing).
• Familiarity with Kanban, Lean, and value stream mapping.
  
  

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