Bangalore, Karnataka, India
Information Technology
Full-Time
Global Payments Inc.
Overview
Summary
Description Summary of This Role
Provides technical support for Unix Operating Systems (OS) and components to ensure readiness, performance, resources, and security meets the needs of the client. Serves as a technical resource for systems design, installation, configuration and client provisioning. Monitors daily operations, providing maintenance and remediation of system issues.
What Part Will You Play?
Minimum Qualifications
Description Summary of This Role
Provides technical support for Unix Operating Systems (OS) and components to ensure readiness, performance, resources, and security meets the needs of the client. Serves as a technical resource for systems design, installation, configuration and client provisioning. Monitors daily operations, providing maintenance and remediation of system issues.
What Part Will You Play?
- Installs and configures basic Unix (such as: Linux for Issuing; HP-UX for Acquiring) server equipment and core software with base or default settings and configuration changes in accordance with written guidelines (Build and Hardening guide) specific to Payment Card Industry (PCI) standards. Assists and begins to learn more complex Unix (AIX, Solaris 10) server installations and configurations to optimize resource requirements. Assists with the provisioning of servers, services and end-user devices giving users access to data repositories or authorization to systems, network applications and databases.
- Performs daily system monitoring, verifying the integrity and availability of basic hardware, server resources, systems and key processes, reviewing system and application logs, job status and corroborates with more experienced peers for evaluation of system resources. Provides initial (level one) technical support for internal/external customer requests with basic services such as user life cycle provisioning. Escalate issues requiring more experience and in-depth knowledge. Provide basic support of diagnosing and correcting bottlenecks.
- Maintains basic Unix infrastructure environment, server equipment, firmware, and installs Operating System patches and upgrades on current and new Unix projects. Maintains basic performance tuning according to Service Level Agreements (SLAs) and begins utilizing configuration management tools and monitoring tools to report and identify performance trends and capacity planning. Deploys change control process as directed for planning and implementing system changes. Maintains data center environmental and monitoring equipment.
- Assists with providing data protection, recovery and business continuity; tests and validates disaster recovery and business continuity methods in a Unix environment as directed. Performs routine backup and recovery for data protection and integrity for basic Unix (Linux) servers; assists with monitoring Unix infrastructure which consists of complex sets of equipment and system software; provides proactive remediation using availability and performance monitoring software as directed. Develops standard scripts and testing procedures to ensure operational reliability and Disaster Recovery (DR) standards as directed.
- Interacts with the respective client service representatives and works with various levels of team members across business units within the company. Provides team members with routine supporting documentation. Attend status calls when requested and provides basic/intermediate technical support.
- Assists with troubleshooting basic Unix networking services and application protocols to resolve issues with file / information transmission and sharing.
- Participates with the evaluation of all systems supported or maintained for potential service improvements utilizing automation and orchestrations technologies to arrange, coordinate, and manage complex computer systems. Develops skills by attending the appropriate courses, utilization of reference materials, Internet resources, and vendor sponsored seminars.
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Computer or other similar technical concentration; relevant experience and / or training in lieu of education
- Typically Minimum 2 Years Relevant Exp
- Experience with Redhat Linux systems administration.
- Master's Degree
- Computer or other similar technical concentration; relevant experience and / or training in lieu of education
- Typically Minimum 4 Years Relevant Exp
- Experience with IBM AIX, Redhat Linux and Oracle Solaris 10 systems administration.
- Redhat Certified Engineer (RHCE); IBM AIX Certified Administrator; Solaris Certified Administrator
- Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
- Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
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