Associate Technical Support Engineer - Windows & z/OS

Overview

The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction

Job Requirements:

Operating Systems: Windows, Linux (Optional), z/OS.

Ticketing/ITSM: Incident/problem/change — essential for product support.

Have dealt with customers before.

Deployment: App deployment logs/configs.

Mainframe: z/OS basics (JCL/ISPF reading, understanding job metadata).

Databases: Oracle/SQL Server . DB2 optional

Experience & Qualifications:

• 2+ years of technical engineering support
• Preferred technical computer knowledge
• Bachelor of Science Degree preferred
• Available for some after hours, weekend and/or holiday work
  
  

Programming: Java, Python.

Cloud Basics.

ETL/BI (Informatica/DataStage/Tableau) — not directly used by Becubic but helps understand customer environments.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!