Automation QA Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Test Automation Engineer would be an active member within the Software Quality Engineering Organization, responsible for providing automation and test support for the SW releases of Five9.

This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.

Responsibilities:

• Automated testing of Five9 product using Python based automation framework.
• New test script development for end-to-end product testing using automation framework.
• Test result analysis for executed tests using test framework logs, product logs, monitoring tools
• Support and extending of automation framework
• Develop new automation tools
• Detecting of weak points in existing automated process and flows, elimination of these items and control over efficiency for automated flows and processes
• Communication with other departments like Development, DevOps, TechOps, aligning goals and priorities for Test Automation Group with company priorities and strategy
• Participate in Agile software development initiatives (standup, planning, Increment planning) to support innovation and enhancement of automation framework and tools through iteration/functionality testingRequired skills:
• Hands-on experience with Python 3x and/or Java
• Solid knowledge of programming techniques and algorithms (OOP, multithreading)
• Experienced user of Linux-based OSes
• Proficient knowledge of VoIP, SIP, WebRTC architecture and micro-service base web technology
• Hands-on experience using Asterisk or FreeSwitch PBX
• Experience with network issue troubleshooting (understanding of basic network principles, i.e. OSI model, real time protocols, network management protocols)
• 3+ years of experience in similar automation roles
• Solid knowledge of software development process and software testing methodologies
• Excellent team player with strong analytical and troubleshooting skills
• Practical experience with MySQL
• Experience with SW version control and project/bug-tracking systems (JIRA, Git, ...)
  
  

Desirable skills:

• Experience in REST API automation and/or SDK type of interfaces (Java, Python, C++, etc.)
• Very strong interpersonal, reliable and communication skills
• Pro-activity in investigation of new opportunities for automation
• Experience with AWS/GCP Automation frameworks for CI/CD processes
• Experience in Test Automation projects for cloud computing solutions (private or public)
• Docker experience. General understanding of container based approach
• Solid knowledge of Web UI Automation with tools like Selenium
  
  

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.