Business Advisory Analyst

Overview

Supply Chain - Warranty Management

Designation: Business Advisory Analyst

Qualifications:BE/BTech/Diploma in Automobile

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreement Implement practices to improve operational efficiencies Investigate warranty claims, facilitate recovery, and assign appropriate responsibilities Conduct and review monthly reporting Verification and analysis of warranty claims based on available external resources (e.g.Dealer portal, parts catalogs, sales information) Documenting and adding comments Supply Chain involves managing the flow of goods and services from suppliers to customers. This role includes planning and coordinating production, transportation, and inventory management. It also involves ensuring timely delivery, cost efficiency, and quality control. The goal is to optimize the entire supply chain process to meet customer demands and improve organizational efficiency. Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions.

What are we looking for?

• Automotive Warranty
• SAP CRM Service Warranty Management
• Ability to perform under pressure
• Problem-solving skills
• Detail orientation
• Ability to work well in a team
• Strong analytical skills
• Interpersonal skills to deal with suppliers, warranty engineers, etc Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim Expert level capability in use of desktop software (MS Office Suite, with focus on Excel) Organized, timely, pro-active and highly productive Strong written communication in English Attention to detail and ability to multi-task BE Mechanical/Automobile with 1 - 3 years of relevant experience Preferred: Experience in Warranty Experience with suppliers and strategic sourcing Mechanical knowledge of machinery Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts