Business Analyst - Configuration Management

Location(s):

• Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN
  
  

Line Of Business: Technology Services Group(TSG)

Job Category

• Engineering & Technology
  
  

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Position Overview

We are looking for a skilled Configuration Management Data Analyst with expertise in ServiceNow to manage, analyze, and optimize configuration data across our organization. The ideal candidate will play a critical role in maintaining the accuracy and integrity of our Configuration Management within ServiceNow, ensuring alignment with ITIL best practices and supporting business decision-making. This role requires a strong background in ServiceNow, analytical capabilities, and a collaborative approach to working with cross-functional teams.

Key Responsibilities

• Configuration Management Administration and Maintenance
• Maintain and enhance the ServiceNow CMDB to ensure data accuracy, completeness, and compliance with organizational standards.
• Regularly audit configuration data to identify inconsistencies, address gaps, and enforce data governance policies.
• Design and implement automated workflows within ServiceNow to streamline data updates and ensure real-time accuracy.
• Data Analysis and Reporting
• Analyze configuration data stored in ServiceNow to identify trends, risks, and opportunities for optimization.
• Create and maintain dashboards, reports, and KPIs within ServiceNow to provide actionable insights to stakeholders.
• Provide data-driven recommendations to improve IT infrastructure and configuration management processes.
• Collaboration and Process Improvement
• Work closely with IT, operations, and engineering teams to ensure the proper integration of configuration management processes with business objectives.
• Act as a subject matter expert for CMDB best practices and ServiceNow capabilities, providing training and support to teams as needed.
• ServiceNow Development and Optimization
• Collaborate with ServiceNow developers to customize CMDB modules, workflows, and scripts based on organizational needs.
• Stay up-to-date with ServiceNow platform updates, features, and releases to identify opportunities for improved functionality.
• Troubleshoot and resolve technical issues related to ServiceNow CMDB operations.
  
  

Experience and Qualification

• 3+ years of experience in configuration management, data analysis, or CMDB administration, preferably in financial services.
• Hands-on experience with ServiceNow, including CMDB module administration and customization.
• Strong understanding of ITIL principles, particularly Configuration Management.
• Proficiency in creating dashboards, reports, and workflows within ServiceNow.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
  
  

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.