Information Technology
Full-Time
Wits Innovation Lab
Overview
Wits Innovation Lab is seeking a highly skilled Business Analyst with hands-on experience in DuckCreek's Distribution Management System (DMS). This role is ideal for professionals with a strong understanding of the insurance domain, who can work collaboratively with onshore teams and stakeholders to deliver document-driven insurance solutions.
Key Responsibilities
Key Responsibilities
- Act as a liaison between business stakeholders and technical teams for DuckCreek DMS-related requirements
- Gather, analyze, and document business and functional requirements for insurance policy documents, forms, and correspondence
- Collaborate with developers, QA teams, and product owners to ensure DMS configuration aligns with business needs
- Facilitate requirement workshops, user story grooming sessions, and DMS document mapping exercises
- Assist with UAT planning and execution, including defect tracking and resolution
- Create documentation such as BRDs, FSDs, process flows, and user guides
- Work within Agile/Scrum delivery frameworks, attending daily stand-ups and sprint ceremonies
- Communicate effectively with onshore stakeholders across different time zones
- 3+ years of hands-on experience with DuckCreek DMS
- Strong understanding of P&C insurance products and processes
- Proven experience working in offshore delivery models
- Excellent analytical, problem-solving, and communication skills
- Familiarity with Agile methodologies and tools like JIRA, Confluence, etc.
- Ability to interpret XML templates and understand document generation logic (nice to have)
- Prior experience working with US-based insurance clients
- Basic understanding of other DuckCreek modules (e.g., Policy, Billing, Claims)
- Certification in Business Analysis or Agile frameworks (e.g., CBAP, CSM)
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