Business Analyst - Emerging Markets

Overview

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Analyst - Emerging Markets to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role Summary

We are seeking an experienced SFDC BA for emerging markets to provide technical design for configuration and customization.

The resource will work closely with our internal IT, vendor and business teams and Owns configuration and customizations Design that will be required in LSC

Experience: 5+ yrs

Key Responsibilities

• Review of technical designs for adherence to Salesforce platform best practices tailored to Business's needs
• Act as business analyst supporting Salesforce LSC CRM implementation across countries and regions, owning configuration and customizations that will be required in LSC
• Translate business needs into clear functional requirements, user stories, and acceptance criteria aligned with Salesforce LSC capabilities and global design standards
• Ensure alignment between global CRM design and local country needs, identifying gaps, risks, and required configuration or process changes
• Support fit-gap analysis between standard LSC functionalities and country requirements, recommending configuration over customization wherever possible
• Collaborate closely with technical teams and Business during design, build, and testing phases
• Support UAT planning and execution, including test scenario definition, defect triage, and validation of country readiness
• Assist with change impact assessments and support country readiness activities
• Ensure adherence to compliance, data privacy, and governance standards in all country-specific deployments
• Understands SFDC LSC future roadmap items and it impacts Viatris
• Provides guidance on Salesforce platform best practices across functional design and feedback.
  
  

• 5+ years of experience as a Business Analyst supporting CRM or commercial technology implementations
• Experience in the pharmaceutical or life sciences industry, with understanding of sales, medical, and commercial operations
• Hands-on experience with Salesforce CRM (Sales Cloud, Service Cloud, or LSC preferred) in multi-country or global deployments
• Strong ability to gather, document, and manage business requirements, including user stories, process flows, and functional specifications
• Experience working closely with System Integrators (SIs), product owners, developers, and testing teams throughout the delivery lifecycle
• Proven ability to translate local market needs into global CRM standards, balancing standardization with regional requirements
• Experience supporting UAT, training preparation, and deployment activities across multiple markets
• Strong stakeholder management and communication skills, able to work with country business users, global IT, and leadership
• Experience with Agile delivery methodologies
• Salesforce certifications strongly preferred (Salesforce Certified Platform Administrator, Salesforce Certified Platform App Builder, Salesforce certified business Analyst)
  
  

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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