Business Analyst - Integration

We are looking for a Business Analyst with an analytical bent of mind. You will work with key stakeholders in identifying and defining integration-specific business requirements, documenting processes and determining solutions for driving accomplishment of business objectives.

Responsibilities:

* Collaborate with the Product and Engineering teams to define integration use cases, write detailed user stories, and create product specifications.

* Analyse and validate integration requirements with customers, sales, and internal teams, translating customer needs into actionable integration solutions.

* Perform competitive analysis and develop a deeper understanding of the market.

* Work closely with the Sales team on pre-sales activities, including RFPs and customer demos for integration-specific needs.

* Gather feedback from customers and Customer Success teams on integration challenges and areas for improvement.

* Create detailed mockups and UI requirements in alignment with the Product team.

* Assist the Marketing team with feature go-to-market planning, ensuring clear communication of integration benefits.

* Develop training materials and coach internal and external teams on integration workflows and features.

* Write user-friendly knowledge base articles and guides to simplify integration processes for end-users.

* Conduct quick user testing to validate integration features and workflows.

Requirements:

* Proven experience working on integration projects, with at least 2 years in a B2B technology-driven product company.

* Strong written and verbal communication skills, with the ability to create technical documentation and user-friendly guides.

* Analytical and detail-oriented mindset.

* A good understanding of integration technologies such as APIs, webhooks, and data synchronisation is required.

* Hands-on experience with tools like Figma or Sketch for creating product mockups and illustrations is preferred.

* Experience in customer support domain or QA/development roles in a cloud-based product company (optional).