Business Analyst - Scrum Master

Overview

Position Summary

The Senior Business Analyst / Scrum Master is a hybrid leadership role responsible for driving product vision, managing delivery, and enabling Agile excellence across one or more cross-functional teams. This role balances strategic product ownership. With hands-on project leadership, ensuring high-impact features are delivered on time, with quality, and aligned to business goals.

Key Responsibilities

1. Product Ownership

• Define and communicate product vision, strategy, and roadmap.
  
• Own, prioritise, and refine the product backlog based on customer value, ROI, and business goals.
  
• Write actionable epics and user stories with clear acceptance criteria.
  
• Collaborate with engineering, UX, and business stakeholders to ensure alignment.
  
• Conduct market research, competitor analysis, and customer feedback loops.
  
• Track and measure product KPIs, feature adoption, and business impact.
  
  

2. Scrum Master Responsibilities

• Lead Agile ceremonies: sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectives.
  
• Remove impediments and ensure smooth team delivery flow.
  
• Coach the team on Agile best practices and continuous improvement.
  
• Shield the team from scope creep and unplanned work.
  
• Foster collaboration, ownership, and high-performance culture within the team.
  
  

3. Stakeholder Management

• Act as primary point of contact for business teams, leadership, and external partners.
  
• Provide transparency into roadmap, release plans, and delivery status.
  
• Align expectations across product, engineering, sales, support, and operations.
  
• Balance priorities between short-term deliverables and long-term strategy.
  
  

4. Delivery Excellence

• Drive end-to-end planning, development, testing, and release cycles.
  
• Ensure quality through acceptance criteria, user validation, and UAT oversight.
  
• Track sprint-level and release-level metrics (velocity, burn-down, defects, cycle time).
  
• Introduce process improvements and Agile maturity enhancements.
  
• Promote data-driven decision-making using analytics and insights.
  
  

Required Skills & Experience

• 4–6 years of experience in Product Ownership, Scrum Mastery, and/or Project Management roles.
  
• Strong understanding of Agile, Scrum, and SDLC processes; certification preferred (CSPO, PSM, PMP, CSM).
  
• Proven experience delivering complex software (specifically web and mobile) applications end-to-end.
  
• Strong analytical skills and ability to translate business needs into technical requirements.
  
• Excellent communication, facilitation, and stakeholder-management skills.
  
• Ability to manage multiple priorities, deadlines, and cross-team dependencies.
  
• Experience working with tools like JIRA, Azure DevOps, Confluence, MS Project, etc.
  
• Knowledge of APIs, cloud platforms, integrations, and enterprise-level systems (preferred).
  
  

Preferred Skills

• Experience in SaaS, Healthcare IT, FinTech, or enterprise products
  
• Exposure to architectural concepts, microservice, data flows, and integration patterns.
  
• Understanding of UX processes, customer journeys, and design thinking.
  
• Familiarity with DevOps pipelines, CI/CD, release management.
  
  

Key Leadership Traits

• Ownership & accountability
  
• Strong problem-solving mindset
  
• Ability to influence without authority
  
• Customer-obsessed decision-making
  
• Proactive risk management
  
• High adaptability and resilience