Business Analyst - Website Experience

Overview

TÜV SÜD – A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.

Established more than 150 years ago in Germany, TÜV SÜD is a leading global provider of technical services with more than 28,000 highly skilled employees across 1,000 offices worldwide. TÜV SÜD offers a wide range of testing & product certification, inspection, auditing & system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.

TÜV SÜD’s Global Marketing team is looking for a proactive Business Analyst to support and improve TÜV SÜD’s global web platforms. This role bridges business needs and technical delivery; analysing requirements, coordinating multi market projects, and ensuring smooth operations of our enterprise CMS, Sitecore. You will work closely with internal teams and vendors to enhance digital experiences and help users fully leverage the platform.

Your Tasks

• Business analysis: Collaborate with internal stakeholders and external vendors to gather, analyse and document detailed user-driven business requirements. Translate requirements into user stories, workflows and acceptance criteria. Conduct user testing and gather feedback for further improvements and alignment with business strategy.
• Project management: Lead and coordinate cross-functional project workstreams, ensuring quality and timely delivery according to project goals and milestones. Prepare project documentation, manage stakeholder communications, and support agile delivery practices. Track progress, identify risks, and implement mitigation strategies to ensure successful outcomes.
• Website operations: Support day-to-day operations of the corporate website, ensuring performance, availability and stability of the website CMS. Troubleshoot user and platform governance issues. Advocate for best practices in Sitecore CMS usage, governance, and scalability.
• Knowledge management & training: Create and maintain relevant training guides as well as conduct onboarding and enablement sessions to upskill users on new/updated features in order to increase overall platform adoption.
  
  

• Degree in marketing, Information Systems or a related discipline.
• 2-5 years of experience in business analysis and project management within digital or web environments.
• Working knowledge of enterprise CMS platforms; Sitecore experience is highly advantageous.
• Familiarity with agile project management methodologies and platforms such as Azure DevOps and Jira.
• Strong verbal and written communication skills.
• Experience working with cross-functional teams in a global or matrix organisation.
  
  

We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD.

Work Area: Corporate Functions & Business Support

Country/Region: India

Job Location: Bangalore, Pune

Working Model : Hybrid

Employment Type: Full time / regular

Company: TUV SUD South Asia Ltd.

Org Unit Code: GSM-M

Requisition ID: 1924