Business Analyst -Technical Writer

Overview

• Must have 8-12 years of experience.
• Researches, prepares and edits complex technical documents.
• Ensures documents meet editorial and customer specifications and adhere to standards for quality, graphics, format, and style. Interfaces with writers, illustrators, word processors, and subject matter specialized in coordinating and preparing the edited draft.
• Participates in the publishing of formatted documentation in various media.
• Maintains current knowledge of relevant technical subject matter as assigned.
• Participates as a member of the project team. Tracks project documentation through creation, approval, publication, and update lifecycle.
  
  
  

• Strong communication skills, both written and verbal, for interacting with customers and internal teams.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
  
  
  

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.