Business Analyst 2-Ops

Global Finance Organization (GFO) provides services to support Oracle’s sales transactions from opportunity through invoice collection including sales compensation administration, across all lines of business and countries globally, while continuously improving the employee and customer experience. Within GFO, the Global Finance Operations Enablement (GFOE) group works to improve GFO employee experiences and operational efficiency to successfully exceed our customers’ needs and intentions with best-in-class standards and service for knowledge management, employee development, and communications. We provide project management, leadership, and program management services for Customer Deal Desk and GFO level key initiatives.

This position is responsible for reviewing, optimizing, and updating knowledge content to ensure it meets the highest standards for both human and AI consumption. This role requires deep expertise in content strategy, AI optimization, and clear communication, ensuring all materials are concise, consistent, accurate, and tailored to the intended audience. The expert will also uphold authoring standards and proactively identify and address content gaps, including adding missing actors or clarifying ambiguous information.

This position will play a key role in for GFO’s transformation from disparate systems, including the Oracle Service Cloud (OSvC), to Oracle’s Fusion Help Desk. As a GFOE Knowledge Expert, you will provide leadership and coaching to guide our Subject Matter Experts in creating high quality and high impact content to drive operational success across GFO. You will use strong interpersonal skills to build strong working relationships, drive project and change management success, and provide positive customer experiences. You will often interact with your manager, team, and cross-functional peer groups. And you may interact with senior management.

Demonstrated Leadership And People Management Skills. BA/BS Degree Preferred.

Job Requirements

Job duties are varied and complex using independent judgment. Attention to detail critical, as is curiosity about how things work and why. Technically savvy and passionate about use of tools, including AI, to help streamline processes. Proven successful experience with knowledge management, information systems, and communications preferred. Experience developing high quality, easy to consult knowledge content for varying audiences needed. Experience guiding, instructing, and influencing individuals with strong personalities and opinions. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills are strongly desired. Strong written and verbal communication skills to interact with management and peers.

• Audit, review, and update existing knowledge content to ensure accuracy, relevancy, and alignment with current AI and business needs.
• Create and edit content using simple, natural language that is easily understood by diverse audiences, including both humans and AI systems.
• Apply and maintain authoring standards, ensuring consistency in tone, structure, and terminology across all knowledge materials.
• Identify and incorporate missing actors, stakeholders, or perspectives to provide comprehensive and context-rich content.
• Analyze user and AI feedback to inform ongoing content improvements and address knowledge gaps.
• Collaborate with cross-functional teams, including AI engineers, product managers, and subject matter experts, to ensure content accuracy and completeness.
• Leverage AI tools and analytics to optimize content for AI search visibility, semantic relevance, and user intent.
• Implement and refine content templates, guidelines, and review processes to streamline content creation and maintenance.
• Regularly audit content for freshness, accuracy, and compliance with organizational and AI-specific standards.
• Train and mentor team members on best practices for AI-optimized content creation and maintenance.
  
  

Additional Details

Additional Qualifications

• Bachelor’s degree in business, information systems, project management, or a related field.
• 7+ years of experience in project management, preferably with a focus on readiness, knowledge management, or system support.
• Advanced proficiency with SharePoint for document management and collaboration.
• Proven experience in content strategy, technical writing, or knowledge management, preferably in an AI or technology-driven environment.
• Strong understanding of AI systems, natural language processing, and how AI consumes and interprets content.
• Excellent written communication skills, with a focus on clarity, conciseness, and audience-appropriate language.
• Ability to maintain consistency and uphold authoring standards across large volumes of content.
• Analytical skills to assess user intent, identify content gaps, and optimize materials for both human and AI audiences.
• Experience with AI-driven content optimization tools and methodologies.
• Collaborative mindset and ability to work effectively with cross-functional teams.
• Attention to detail and a proactive approach to identifying and resolving content issues.
• Familiarity with structured authoring, content management systems, and knowledge base platforms.
• Experience with Oracle Service Cloud (OSvC – RightNow) application and Oracle Fusion applications.
  
  

Key Competencies

• Team leadership and motivation
• Clear and concise writing
• AI optimization
• Analytical skills
• Continuous learning
• Process optimization
• Adaptability and resilience
  
  

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $24.62 to $48.03 per hour; from: $51,200 to $99,900 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
  
  

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.