Business Analyst

Overview

Job Description: Business Analyst (2 to 3 years of experience)
Position: Business Analyst
Location: Coimbatore, Tamil Nadu, India.

Job Summary:

We are seeking a highly motivated and experienced Business Analyst with 2-3 years of proven success in analysing business processes, gathering requirements, and delivering effective solutions. The ideal candidate will possess strong analytical, communication, and problem-solving skills, and will be able to collaborate effectively with stakeholders at all levels. You will play a critical role in bridging the gap between business needs and technical solutions, driving efficiency and innovation within our organization.

Responsibilities:

Requirements Elicitation and Analysis:

• Conduct detailed requirements gathering sessions with stakeholders using various techniques, including interviews, workshops, surveys, and document analysis.
• Analyze and document business requirements, functional requirements, and non-functional requirements.
• Develop clear and concise user stories, use cases, and process flows.
• Ensure requirements are traceable, verifiable, and aligned with business objectives.

Process Analysis and Improvement:

• Analyze existing business processes to identify inefficiencies and opportunities for improvement.
• Develop and document current and future state process models.
• Recommend and implement process improvements to enhance efficiency and productivity.
• Perform gap analysis to identify discrepancies between current and desired states.

Data Analysis and Reporting:

• Collect, analyze, and interpret data to identify trends, patterns, and insights.
• Develop and generate reports and dashboards to communicate findings to stakeholders.
• Use data analysis to support decision-making and drive business improvements.

Stakeholder Management:

• Build and maintain strong relationships with stakeholders at all levels.
• Effectively communicate with technical and non-technical stakeholders.
• Facilitate meetings and workshops to gather requirements and resolve issues.
• Manage stakeholder expectations and ensure alignment on project goals.

Project Support:

• Collaborate with project managers and development teams throughout the project lifecycle.
• Assist in the development of test plans and test cases.
• Participate in user acceptance testing (UAT) to ensure solutions meet business requirements.
• Provide support for the implementation and deployment of new systems and processes.

Documentation:

• Maintain accurate and up-to-date documentation, including requirements documents, process flows, and user manuals.

Customer Success:

• Onboard new customers effectively, ensuring a smooth and successful initial experience.
• Proactively identify and address customer needs and pain points.
• Build and maintain strong relationships with key customer stakeholders.
• Conduct regular customer health checks and proactively identify potential churn risks.
• Provide timely and effective solutions to customer issues and inquiries.
• Gather customer feedback and translate it into actionable insights.
• Track and analyze customer satisfaction metrics (e.g., CSAT, NPS).

Business Analysis:

• Conduct market research and competitive analysis to identify opportunities and threats.
• Gather and analyze customer data to understand user behavior and identify areas for improvement.
• Define and document user stories and acceptance criteria for new product features.
• Collaborate with the product team to prioritize features and roadmap development.
• Conduct user testing and gather feedback on new product releases.
• Track and analyze product usage data to identify areas for optimization.
• Prepare reports and presentations to communicate findings to stakeholders.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 2-3 years of experience as a Business Analyst.
• Proven experience in requirements elicitation, analysis, and documentation.
• Strong understanding of business process modelling and analysis.
• Proficiency in data analysis and reporting.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work independently and as part of a team.
• Experience with business analysis tools and software (e.g., Visio, Jira, Confluence).
• Knowledge of project management methodologies (e.g., Agile, Waterfall).
• Ready to travel to meet the customers within India and Aboard.

Preferred Qualifications:

• Experience in [Specify Industry: e.g., Finance, Healthcare, Technology].
• Certification in Business Analysis (e.g., CBAP, CCBA).
• Experience with SQL or other database query languages.
• Experience with data visualization tools (e.g., Tableau, Power BI).

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person