Business Analyst

Founded in 1998, Shiji has grown to become one of the largest manufacturers and service providers of "big data" to the hotel, food service and retail industries. With the benefit of investors such as Alibaba, and Shiji’s investments in data related companies, Shiji is able to offer IT solutions and data platform services to a vast array of industries and offer innovative products and technologies to the Global market. Shiji is rapidly expanding in both China and the international market with 70+ subsidiaries in China alone along with ongoing expansion into Europe, Asia Pacific and North America.

Job Mission:

We are seeking a highly analytical and detail-oriented Business Analyst to join our Global Services PMO & Sales Operations team. This role will bridge project management, business strategy, and sales enablement by providing insights, process improvements, and analytical support to drive operational efficiency and revenue growth. The Business Analyst will work closely with cross-functional teams, including project managers, sales leaders, and finance, to optimize business performance and strategic decision-making.

The successful candidate will have a strong analytical mindset with a natural curiosity for how current systems and reporting can evolve to meet Shiji’s Strategic Goals. They will apply technical skills and data evaluation to mandate business and operational requirements. They will design and implement process that maximize our tools and resources for the best outcomes. And finally they will be eager to share ideas and findings that contribute to the overall health of the business.

Key Responsibilities

Business Analysis & Reporting

• Analyze business trends, operational performance, and sales data to provide actionable insights.

• Develop and maintain reports, dashboards, and KPIs to track project outcomes and sales performance.

• Identify gaps, inefficiencies, and areas for process improvement within the PMO and sales operations.

• Support data-driven decision-making through research, modeling, and scenario analysis.

Project & Process Optimization

• Partner with the Global Services PMO to enhance project execution, tracking, and governance.

• Support project managers with documentation, requirements gathering, and stakeholder communication.

• Work with Sales Operations to refine forecasting, pipeline management, and sales process automation.

• Assist in system implementation, integration, and enhancements related to CRM and other business tools.

Stakeholder Collaboration & Support

• Collaborate with sales, operations, and finance teams to ensure business alignment.

• Act as a liaison between technical and non-technical stakeholders to translate business needs into system and process requirements.

• Support change management efforts, including training and documentation for new processes and tools.

Qualifications & Skills

• Bachelor’s degree in Business, Finance, Analytics, or a related field.

• 3-5 years of experience in business analysis, sales operations, or project management.

• Proficiency in CRM systems (Salesforce, Zoho, CPQ etc.), reporting tools (Power BI, Tableau), and project management software (Clarizen, Smartsheet, JIRA).

• Strong analytical skills, with experience in data modeling, visualization, and process mapping.

• Exceptional communication and stakeholder management abilities.

• Ability to work independently in a fast-paced, global environment.

• Experience in the hospitality, technology, or professional services industry is a plus.

Critical Competencies:

• Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives.

• Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business success.

• Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements / customer expectations.

• Communication: Deliver exceptional written and verbal communication incorporating training materials, presentations and guidelines.

Additional information

• Fast learner to pick up the company’s various IT solution; and able to handle system installation.
• Ability to communicate effectively and build rapport with team members and clients.
• Adhere to company standards, policy and procedure.
• Willing to work with a wide variety of cultures.
• Willing to be contactable on an on-call basis after-hours by mobile phone.
• Willing to travel locally and overseas when required