Business Analyst

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The GOCM Team is responsible for processes like Inventory management, Prohance Management, Scheduling & shrinkage planning, Real-Time Management and local site support services. The GOCM team receive long & short-term capacity plans, forecasts from the Workforce Planning team for all markets, including all lines of business above. It is the responsibility of the GOCM team to convert these long-term plans into weekly and daily operational plans in order to optimize resources and drive efficiency across the network. GOCM capabilities will be provided for CFN inbound, outbound and back-office functions.

How will you make an impact in this role?

• Perform analysis on key metrics to help maximize productivity and Operational excellence

• Create reports/Analytics using multiple American Express data sources and key metrics

• Lead and drive projects to achieve results within stringent time frame

• Formulate and implement network level inventory strategy for CFN Business Unit

Minimum Qualifications

• Graduate

• Experience and Working knowledge of MS-Excel for data manipulation and analysis

• Rating of G3/L3 or better in the last annual PMP Review

• Experience and Working knowledge of MS-Excel for data manipulation and analysis

• The incumbent should not be on any type of counseling at the time of applying

• Minimum Tenure of 18 Months for B28 and 12 Months of B30

Preferred Qualifications

• Prior experience in Capacity Planning/Dialer/Inventory management/Service level Planning (Experience in Work Force Management), MIS or Business/Data Analytics

• Working Knowledge/Experience on Applications like Python, Tableau, Sisense, SQL

Functional Skills/Capabilities:

• Ability to deliver under tight timelines

• Intellectually curious with a desire to learn and understand the business

• Critical thinker who exhibits good judgment and intuition (based on experience), knowing when to question outcomes or ask questions based on business/common sense

• Ability to navigate through a matrix environment and manage multiple priorities simultaneously without close supervision

• Self-starter with ability to execute with Minimal Direction and strong attention to detail

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.