Chennai, Tamil Nadu, India
Information Technology
Full-Time
Tata 1mg
Overview
Department
Customer Support
Job posted on
Mar 04, 2025
Employment type
Full Time Employee
Position: Business Analyst
Job Role: Business Analyst
Team: Customer Experience
Location: Gurgaon (3 weeks) & Noida (1 week)
About Tata 1mg
Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care.Today Tata 1mg is present in 1000+cities– And we’re just getting started. Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, e-consult and offline stores,
Tata 1mg has delivered over 15M ePharmacy orders, 2MeDiagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently.
Know more about us: https://www.1mg.com/aboutUs
Brief about the Team:
The Customer Experience team at Tata 1mg plays a critical role in ensuring a seamless and satisfactory experience for our customers. This team handles both inbound and outbound customer interactions across various channels including voice, email, and chat.
What we are looking for :
2+ years of experience in business analytics- Strong experience in SQL, proficient in reading and writing complex queries.
- Excellent working knowledge of large data manipulation using complex SQL.
- Experience in performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
- Experience in designing and implementing custom reporting systems by managing or guiding technical teams with tools such as Tableau.
- Knowledge of Databricks and Metabase will be preferred.
- Fluency in using Microsoft Excel or Google sheets and Python.
- Strong sense of ownership and comfort in taking initiative and proactively offering business
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
What will you do:
1. Financial Reporting
- You should be comfortable in working on Financial reporting which involves handling large data sets.
- Translate business questions into analytical problems and build solutions using visualization techniques, machine learning, and statistical modeling to ensure that a robust scalable solution is developed
- You should be able to quickly understand the ad hoc requests and turn them into reusable reports
2. Building Core Architecture
- Work on developing data transformations and performing end to end data validation for the developed transforms.
- Participating in internal code reviews to maintain high quality code.
- Work on improving performance bottlenecks of the existing transforms.
3. Maintaining BI Systems
- Owning governance of the BI systems which includes maintaining process and outlining best practices.
- Help with conceptualizing & architecture of a Self Serve Platform.
4. Communication
- Communicate and advocate usage of data & information to relevant stakeholders to drive outcomes
- Frequent updates to the project leads, communicating business performance and insights that facilitate senior discussions and decision making
Why Join Us?
Tata 1mg provides one of the most exciting and high growth environments to work in. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being an integral part of the Business Intelligence will provide a great opportunity to scale up a business to great heights leveraging the existing capabilities of Tata 1mg
Disclaimer: Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.
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