Business Analyst

Overview

Position Overview:

We are looking for an experienced Business Analyst with background in Healthcare domain to join our growing team. This role bridges the gap between business needs and technical solutions, ensuring clarity and success in every phase of the project lifecycle.

Primary Role and Responsibilities

• Process Improvement & Optimization
• Map existing end to end billing and tech processes
• Review and Identify inefficiencies or bottlenecks
• Recommend and implement workflow improvements to enhance productivity and reduce claim denials
• Use process mapping tools (e.g., Visio) to document current and future state processes
• Requirements Gathering & Documentation
• Collaborate with stakeholders (service delivery/billing, tech developers, and management) and lead meetings to gather business and system requirements
• Translate business needs into clear, actionable documentation (e.g., SOPs, process flows, use cases, user stories).
• Healthcare Compliance & Quality Assurance
• Ensure processes comply with ISO and other UK healthcare-related regulations
• Identify risks and recommend controls or audits to maintain compliance
• Data Analysis & Reporting
• Use tools like Power Bi to analyse trends and KPIs.
• Develop actionable insights from data to guide decision-making
• Training and Compliance & Support
• Act as a bridge between trainer and quality manager and management to ensure up to date training and standardise service delivery across PB
• Assist in training efforts for new systems or processes

Secondary Responsibilities

• Project Management Support
• Support or lead small-scale process improvement or tech implementation projects
• Monitor timelines, dependencies, and deliverables to ensure project goals are met
• Stakeholder Communication
• Facilitate regular meetings or workshops to align stakeholders on priorities, timelines, and outcomes
• Communicate findings and recommendations clearly to both technical and non-technical audiences
• Training & Change Management
• Develop training materials and support onboarding of staff to new tools or processes
• Help manage the change process by preparing teams for transition and minimizing disruption

Skills & Experience using tools

• Tools: Excel, Visio, project management tools (Jira, Trello)
• Skills: Business process modelling, data analysis, stakeholder management, healthcare regulations, agile/scrum methodologies
• Experience: 2+ years of experience (Healthcare domain) as a Business Analyst
• Qualification: Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field

Job Type: Full-time

Pay: ₹250,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• UK shift

Work Location: In person