Business Analyst

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

About the Role

We are looking for an enthusiastic and detail-oriented Business Analyst to support our business and technology teams in delivering digital solutions across enterprise domains. This role is ideal for candidates who have a foundational understanding of business analysis practices and a keen interest in enterprise systems, customer experience, and digital transformation initiatives.

As a Business Analyst, you will work closely with senior BAs, product owners, and cross-functional teams to help gather requirements, analyze business processes, and support solution delivery across projects in domains like Healthcare, BFSI, Retail, ERP, and CRM.

Key Responsibilities

Requirement Gathering & Documentation

• Assist in conducting stakeholder interviews and workshops to gather business needs and pain points.
• Support in documenting business requirements, user stories, and process flows under guidance.
• Help translate business needs into clear, structured documentation (BRDs, user stories, wireframes).

Process & Data Analysis

• Participate in mapping current vs. future-state processes and identifying gaps or improvement areas.
• Assist in performing basic data analysis and summarizing insights for stakeholder review.
• Support feasibility studies and impact assessments with senior team members.

Cross-Domain Exposure & Research

• Research and summarize industry best practices, regulations, and terminologies in domains like:
  • Healthcare (e.g., patient journeys, claims)
  • BFSI (e.g., KYC, digital banking)
  • Retail (e.g., e-commerce workflows)
  • ERP & CRM systems (e.g., Salesforce, Oracle, MS Dynamics)

Project Delivery Support

• Collaborate with QA and development teams to ensure requirement traceability during the build phase.
• Participate in sprint ceremonies such as stand-ups, planning, and retrospectives.
• Help coordinate UAT activities and support end-user training and documentation.

Tools & Communication

• Use collaboration and documentation tools such as JIRA, Confluence, Miro, and MS Visio.
• Communicate effectively with internal teams and external stakeholders to clarify requirements and report on progress.

Required Skills & Qualifications

• Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
• 2–5 years of experience in a business analysis or similar role.
• Basic understanding of business process mapping, user story writing, and software development lifecycle.
• Strong analytical thinking, problem-solving mindset, and attention to detail.
• Good verbal and written communication skills.
• Familiarity with tools like JIRA, MS Excel, or flowcharting tools is a plus.

Preferred Qualifications

• Exposure to Agile/Scrum methodologies or related coursework/certification.
• Familiarity with CRM, ERP, or CMS platforms is a bonus.
• Enthusiasm to learn about enterprise systems, APIs, and data flows.
• Any foundational certification like ECBA (Entry Certificate in Business Analysis), Agile BA, or Scrum Fundamentals.

What We Offer

• A supportive environment with mentorship from experienced BAs and solution architects.
• Hands-on experience across real-world digital transformation initiatives.
• Learning and development opportunities, including access to training resources and industry certifications.
• A collaborative, growth-oriented culture that values curiosity and initiative.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion