Business Analyst

About us: RRD GO Creative™, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, we successfully help reimagine customer experiences for companies. Our three pillars of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way businesses work for customers, building strong brand loyalty.

Our 8,000 experts in 42 locations work across various industries to co-create a future-ready business landscape. We adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. We help you effectively address customer needs so you can make Customer Experience your competitive differentiator.

RRD GO CREATIVE currently seeking for Business Analyst the Information Technology team to join in Chennai.

Primary Skills

HCM/HRMS Domain Expertise: In-depth knowledge of HR modules: Core HR, Payroll, Leave, Attendance, Recruitment, Onboarding, Learning, Performance, Compensation, and Offboarding.

HRMS Product Knowledge: Hands-on experience with HCM platforms like Workday, Oracle HCM, SAP SuccessFactors, ADP, Darwinbox, Zoho People, etc.

Business Analysis: Skilled in gathering, documenting, and managing functional and non-functional requirements (BRD, FRD, Use Cases, User Stories).

Process Mapping & Gap Analysis: Proficiency in As-Is/To-Be mapping, root cause analysis, and identifying process inefficiencies.

Stakeholder & Cross-Functional Collaboration: Ability to engage effectively with HR, IT, Payroll, Compliance, and vendors to gather feedback and validate requirements.

UAT Planning & Execution: Experience in drafting test cases, coordinating UAT cycles, logging feedback, and tracking defect resolution.

Data & Reporting Skills: Competence in validating HR data using SQL and working with reporting tools such as Power BI, Tableau, OTBI, or native platform reports.

Agile/Waterfall Delivery Models: Experience in Agile/Scrum or hybrid SDLCs using tools like JIRA, Azure DevOps, Confluence.

Excellent Communication & Documentation: Ability to convert complex business needs into clear documentation, executive briefs, and functional walkthroughs.

Desired Skills

Design Thinking & Prototyping: Ability to apply design thinking to create mockups, user story maps, UML diagrams, process flows, and user manuals for intuitive HR systems.

Global HRMS Transformation Exposure: Experience in handling multi-country rollouts, considering localization, compliance, and regulatory diversity.

HR Process Automation Awareness: Familiarity with automation tools (e.g., UiPath, Power Automate) and HR workflow optimization techniques.

HR Analytics & People Insights: Ability to define, interpret, and present workforce KPIs and people analytics dashboards.

Change Management & Training: Experience developing training content, supporting user onboarding, and driving change adoption.

Vendor & Implementation Partner Coordination: Capable of managing vendor relationships, SLA tracking, and third-party solution integration.