Overview
🌟 We are hiring:Business Analyst (Customer Success Executive)
🏢Organization: PcsInfinity Pvt Ltd (Asset Infinity, Infizo)
📍 Work Location: Noida
👤 Experience Range: 3–5 Year
💰 Compensation: Confidential
🚀 Joining Timeline: Immediate to 15 Days
📌 Open Roles: 1
🏷️ Band: L1/L2
✨ Ready to Master the role
Ready to dive into the world of SaaS and make a real impact from Day 1? Asset Infinity & Infizo—the star product of PcsInfinity Pvt. Ltd.—is not just a top-tier cloud-based asset management solution used by businesses around the globe… it's also your gateway to a fast-paced, fulfilling career in tech! We’re on the hunt for curious, enthusiastic, and driven freshers to join our Customer Success Team—where no two days are the same. 🚀
Customer Success
🔍 What You'll Be Rocking:
- Drive onboarding of new customers by collecting data and configuring the software.
- Address customer questions and resolve issues to ensure smooth product usage.
- Work towards maximizing customer satisfaction, driving software adoption, and identifying opportunities for upselling to reduce churn.
- Collaborate with cross functional teams and clients to gather, document, and prioritize business requirements.
- Develop detailed Business Requirement Documents (BRDs), functional specifications, and user acceptance test cases.
- Liaise with Product and Development teams to deliver tailored solutions that meet customer needs.
- Configure the product during onboarding to match client requirements.
- Offer insights on usability, technical improvements, and feature optimization to elevate the customer experience.
- Minimum 3 years of experience as business analyst in a product based company.
- Preferably Management Degree(MBA/PGDM) or any related field.
- Proficiency in MS Excel and other Microsoft Office tools.
- Comfortable in working as per the customer time zone to cater any urgencies.
- Strong communication and interpersonal skills—able to build meaningful relationships with clients and colleagues.
- Detail-oriented mindset with good analytical and problem-solving abilities.
- Work with a fast-growing SaaS product impacting businesses globally.
- Learn end-to-end SaaS customer lifecycle management.
- Be part of a young, energetic, and collaborative team environment.
Shoot your resume to: careers@pcsinfinity.in