Business Analyst

Overview

Business Analyst (Customer Success Executive)

🏢Organization: PcsInfinity Pvt Ltd (Asset Infinity, Infizo)

📍 Work Location: Noida

👤 Experience Range: 3–5 Year

💰 Compensation: Confidential

🚀 Joining Timeline: Immediate to 15 Days

📌 Open Roles: 1

🏷️ Band: L1/L2

✨ Ready to Master the role

Ready to dive into the world of SaaS and make a real impact from Day 1? Asset Infinity & Infizo—the star product of PcsInfinity Pvt. Ltd.—is not just a top-tier cloud-based asset management solution used by businesses around the globe… it's also your gateway to a fast-paced, fulfilling career in tech! We’re on the hunt for curious, enthusiastic, and driven freshers to join our Customer Success Team—where no two days are the same. 🚀

Customer Success

🔍 What You'll Be Rocking:

• Drive onboarding of new customers by collecting data and configuring the software.
• Address customer questions and resolve issues to ensure smooth product usage.
• Work towards maximizing customer satisfaction, driving software adoption, and identifying opportunities for upselling to reduce churn.
  
  

• Collaborate with cross functional teams and clients to gather, document, and prioritize business requirements.
• Develop detailed Business Requirement Documents (BRDs), functional specifications, and user acceptance test cases.
• Liaise with Product and Development teams to deliver tailored solutions that meet customer needs.
  
  

• Configure the product during onboarding to match client requirements.
• Offer insights on usability, technical improvements, and feature optimization to elevate the customer experience.
  
  

• Minimum 3 years of experience as business analyst in a product based company.
• Preferably Management Degree(MBA/PGDM) or any related field.
• Proficiency in MS Excel and other Microsoft Office tools.
• Comfortable in working as per the customer time zone to cater any urgencies.
• Strong communication and interpersonal skills—able to build meaningful relationships with clients and colleagues.
• Detail-oriented mindset with good analytical and problem-solving abilities.
  
  

• Work with a fast-growing SaaS product impacting businesses globally.
• Learn end-to-end SaaS customer lifecycle management.
• Be part of a young, energetic, and collaborative team environment.