Business Analyst

Key Responsibilities:

• Engage with Ministry officials and users to understand business processes, challenges, and transformation objectives.
• Conduct requirement elicitation sessions, interviews, workshops, and field visits where needed.
• Translate stakeholder inputs into clear functional and non-functional requirements.

Business Process Mapping & Gap Analysis:

• Document AS-IS and TO-BE business process workflows using standard tools (e.g., BPMN).
• Perform gap analysis between current systems and desired digital solutions.
• Identify pain points, inefficiencies, and recommend process reengineering approaches.

Documentation & Solution Design Support:

• Prepare and maintain detailed documents such as Business Requirement Documents (BRD), Functional Requirement
• Specifications (FRS), Software Requirement Specifications (SRS), Use Cases, and User Stories.
• Support in drafting Concept Notes, Detailed Project Reports (DPRs), RFPs, RFQs, and Technical Evaluation Criteria.
• Assist the Solution Architect and technical teams in aligning functional requirements with system capabilities.

Project Coordination & UAT Support:

• Liaise between stakeholders, development teams, and quality assurance for smooth implementation.
• Participate in User Acceptance Testing (UAT) planning, test case review, and issue resolution.
• Track and report progress on deliverables, risks, and mitigation plans.

Digital Transformation Strategy & Policy Alignment:

• Align solutions with national digital governance policies, MeitY standards, and frameworks.
• Promote adoption of Digital Public Goods (e.g., Aadhaar, DigiLocker, UPI, ONDC) wherever applicable.
• Ensure usability, inclusivity, and accessibility of digital services from a citizen perspective.
• Certification in Business Analysis (e.g., CBAP, CCBA), Agile (e.g., CSM), or Digital Transformation

Skills and Experience:

• 4+ years of experience as a Business Analyst, preferably in IT/e-Governance projects
• Proven experience in government consulting, large-scale IT project documentation, and business process analysis
• Proficiency in tools like MS Visio, Draw.io, JIRA, Confluence, Excel, PowerPoint
• Knowledge of SDLC, Agile, and Waterfall methodologies
• Familiarity with India Stack components and digital public infrastructure is an advantage
• Understanding of data privacy, security policies, and accessibility guidelines