Business Analyst Fresher

Overview

Job Title: Business Analyst – Post-Sales (Fresher)

Location: Mohali
Experience: 6–12 months
Job Type: Full-Time
Department: Post-Sales / Customer Success / Business Analysis

About the Role:

We are looking for a proactive and detail-oriented Business Analyst (Post-Sales) with 6–12 months of experience (including internships) to join our growing team. In this role, you will work closely with customers, account managers, and internal teams to analyze post-sales data, ensure successful onboarding, gather feedback, and identify opportunities for product or service improvement.

Key Responsibilities:

• Collaborate with customers and internal stakeholders to understand post-sales needs and requirements.
• Monitor customer usage data, satisfaction metrics, and feedback to identify trends and potential issues.
• Prepare reports, dashboards, and performance summaries to support decision-making.
• Support the Customer Success and Sales teams in tracking KPIs and customer health metrics.
• Assist in creating process documentation, user manuals, and support materials.
• Gather and document business requirements for enhancements and relay to the product or development teams.
• Participate in review meetings, gather insights, and contribute to continuous improvement initiatives.
• Help ensure customers receive value from the product/service and stay engaged post-sale.

Required Skills:

• 6–12 months of experience in a business analyst, customer success, or similar role (internships count).
• Strong analytical and problem-solving skills.
• Good understanding of business processes and post-sales lifecycle.
• Proficiency in Microsoft Excel, PowerPoint, and basic data analysis tools.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Willingness to learn and adapt in a fast-paced environment.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Basic knowledge of SQL, data visualization (Tableau, Power BI), or project management tools is a bonus.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Work Location: In person

Expected Start Date: 16/06/2025