Business Analyst II

Overview

The Business Analyst II will provide solutions that help attain business outcomes. The Business Analyst will be responsible for helping the team's operational support strategy by working directly with service owners and engineers across our organization to catalogue and assess services, document support designs, prioritize, and implement processes to support the applications they manage.

Scope

• Applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope
• Receives general instructions on routine work and detailed instructions on new projects
  
  

• Participate in identifying business process gaps and help scale current client systems to fill them.
• Help conduct quantitative/ qualitative data analysis using various tools and functions.
• Assist with analysis of complex business problems that can be solved through change management or system automation.
• Support team with management of information and applicable supporting documents and dashboards.
• Generate charts and reports as required to demonstrate metric and KPI trends on a monthly or quarterly basis.
• Work with stakeholders, including 3rd party representatives, to assist with troubleshooting and resolve business systems problems.
• Work with client stakeholders to improve, automate and align business data with current client processes.
• Curate and maintain related support documentation and runbooks (Self help articles, macros, training material, support flows, other documentation).
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
  
  

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Excellent documentation, writing, organization and verbal communication skills.
• Familiarity with SQL scripting and usage.
• Able to read and create technical documentation.
• Excellent organization skills and ability to adapt to a rapidly changing work environment.
  
  

• Knowledge of various programming languages.
• Able to create metrics in various systems.
• Education in Statistics.
• Understanding of project management.
  
  

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers