Business Analyst II, Support Ops

We are seeking a Senior Technical Business Analyst with strong expertise in Azure DevOps (ADO) to join our dynamic team. This role is responsible for bridging the gap between business needs and technical solutions, working closely with Product Management, Engineering, and Business Stakeholders to define, analyze, and document business and system requirements. As a key member of the product team, you will report directly to the Director of Product Management and play a critical role in ensuring that business objectives are successfully translated into technical solutions that align with our software development and delivery processes.

The Responsibilities Include But Are Not Limited To

Technical & System Analysis

• Work closely with Engineering and Product teams to define, document, and manage technical requirements, workflows, and system integrations.
• Conduct gap analysis to evaluate system capabilities, identify constraints, and propose scalable solutions.
• Analyze and document API specifications, system interactions, and data models to support integrations and new feature development.
• Define and manage data mapping, schema structures, and system dependencies.
• Utilize SQL and data analysis tools to validate business logic and system behavior.
  
  

Azure DevOps (ADO) Management & Agile Delivery

• Manage and maintain work items in Azure DevOps (ADO), ensuring all requirements, tasks, and backlogs are properly documented and tracked.
• Translate business objectives into Epics, Features, and User Stories in ADO with clear acceptance criteria.
• Participate in sprint planning, backlog grooming, and retrospectives, ensuring smooth Agile execution.
• Monitor ADO dashboards, sprint progress, and velocity metrics to support continuous improvement.
  
  

Cross-Team Collaboration & Stakeholder Engagement

• Act as a liaison between business, engineering, and product teams, ensuring alignment on requirements and deliverables.
• Work with QA teams to define test cases, validate system behavior, and ensure acceptance criteria are met.
• Collaborate with DevOps and Engineering to troubleshoot issues related to deployments, performance, and system configurations.
• Conduct impact assessments for new features, ensuring business objectives align with technical feasibility.
  
  

Process Improvement & Documentation

• Continuously improve BA best practices, documentation standards, and Agile methodologies.
• Create and maintain technical documentation, process flows, and system architecture diagrams.
• Identify opportunities for automation, efficiency improvements, and enhanced reporting.
  
  

Requirements

Must have:

• 5+ years of experience as a Technical Business Analyst in a software development environment.
• Strong expertise in Azure DevOps (ADO) for managing requirements, work items, sprints, and backlog tracking.
• Experience analyzing and documenting APIs, system architectures, and database structures.
• Strong knowledge of SQL for data analysis and validation.
• Familiarity with Agile/Scrum methodologies and experience working in Agile environments.
• Excellent ability to create Epics, Features, and User Stories with clear acceptance criteria. Proven experience working with Engineering, QA, and DevOps teams.
  
  

Nice To Have

• Experience with CI/CD pipelines, cloud platforms (Azure, AWS, GCP), or microservices architecture.
• Knowledge of JIRA, Confluence, or other Agile tools (if applicable).
• Experience in industries such as finance, healthcare, SaaS, or enterprise software.
• Background in process automation, AI, or machine learning projects.
  
  

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via careers.kroll.com