Business Analyst – Insurance Domain

Overview

Job Title: Business Analyst – Insurance Domain

Location: NCR (Hybrid)
Experience Required: 3+ Years
Department: Business Analysis / Digital Transformation
Languages: Fluent in English and Swahili

Job Summary

We are hiring a highly skilled and detail-oriented Business Analyst (Insurance Domain) to join our digital transformation team. The ideal candidate will bring deep domain knowledge across insurance sectors—health, property, and casualty—and act as a strategic bridge between business stakeholders and technology teams. If you're experienced in customer journey mapping, digital marketing, and agile delivery, we’d love to connect.

Key Responsibilities

Requirement Gathering & Analysis

• Engage stakeholders to gather and define business and technical requirements.
• Translate business needs into BRDs and FSDs.
• Conduct feasibility studies and align solution designs with business objectives.
• Support business testing, training, and user acceptance.

Stakeholder Management

• Serve as a key liaison between business teams, IT, and third-party vendors.
• Prioritize and structure requirements based on business value.
• Manage communications, expectations, and approvals across stakeholders.

Process Improvement

• Analyze existing business processes and identify optimization opportunities.
• Collaborate with cross-functional teams to implement improvements.
• Apply Agile, Waterfall, Lean, or Six Sigma methodologies for delivery.
• Conduct system reviews and deliver actionable reports.

Project Execution & Support

• Participate in all phases of SDLC—from requirement gathering to post-implementation.
• Coordinate UAT, manage change requests, and resolve issues with dev teams.
• Ensure smooth deployment and provide ongoing support.

Required Skills & CompetenciesCore Skills

• Strong analytical, problem-solving, and documentation skills.
• In-depth knowledge of insurance products, processes, and compliance.
• Excellent verbal and written communication abilities.
• Proficiency in MS Excel, Word, PowerPoint.

Technical Skills (Preferred)

• Exposure to HTML, CSS, JavaScript basics.
• Familiarity with digital marketing tools and techniques.
• Customer journey mapping and/or wireframing/prototyping.

Soft Skills

• High integrity and professional ethics.
• Ability to multitask and prioritize in fast-paced settings.
• Strong collaboration and interpersonal capabilities.
• Adaptive to change and result-driven.

Qualifications

• Bachelor’s degree in Business Administration, Finance, IT, or a related field.
• Professional certifications such as CBAP, CCBA, or PMP preferred.
• Minimum 3 years of Business Analysis experience, preferably in the insurance sector.

Working Model

• Hybrid – Flexibility to work from office in NCR and remotely as required.

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,300,000.00 per year

Application Question(s):

• Do you have at least 3 years of experience as a Business Analyst in the insurance domain (health, property, or casualty)?
• How many years of experience do you have in business analysis or digital transformation roles?
• Are you fluent in both English and Swahili (written and spoken)?
• Have you worked with Agile, Waterfall, or Lean/Six Sigma delivery methodologies in your previous roles?
• Do you have experience with customer journey mapping or digital marketing tools?

License/Certification:

• CBAP (Preferred)
• CCBA (Preferred)
• PMP (Preferred)

Work Location: In person

Application Deadline: 21/05/2025
Expected Start Date: 29/05/2025