Business Analyst (Mortgage)

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.

Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.

Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business.

Job Description

The Product Operations team is looking for a high-caliber individual to help drive the future of our mortgage business. We are expanding rapidly and need exceptional talent as our team and company grow. You will play a pivotal role in driving coordination between the greater tech organization (Product, Engineering, and Data) while serving as the owner of the inner workings that power the Ocrolus machine.

What you'll do:

• Be the expert in all things related to mortgage data analysis to drive decisions and recommendations on the future of our product offering.
• Mine data and test launches of new offerings, working closely with key cross functional stakeholders across our Workforce Operations, Product, Solutions and Engineering teams.
• Establish best-in-class quality measures to ruthlessly grade the success of initiatives, enabling a hyper-calculated, iterative approach to improvement over time.
• Regularly scrub and analyze Heap data to identify patterns and provide actionable insights for internal teams.
• Assist in triaging customer requests, addressing errors from our Human in the Loop (HITL) or product issues, and consolidating feedback for product teams.
• Analyze customer modification data to support product improvements and ensure alignment with business rules.
• Develop methods to correlate key metrics like usage, ramp, and volume, providing insights to improve customer experience
  
  

What you'll bring:

• Problem-solving, analytical thinker with a natural inclination and curiosity to improve efficiency and drive outcomes using a data-driven mindset. Ability to identify patterns and provide actionable insights.
• Prior experience working in a tech forward company in a product and / or operations capacity with proven results. Bias towards action, someone that gravitates towards taking ownership over difficult problems and isn't satisfied until they've been solved.
• Nice to have: 2+ years of experience in SQL and ability to pull and manipulate data at scale.
• Experience with mortgage or financial data is preferred.
• Proficiency with data analysis tools (e.g., Excel, SQL) and data visualization.
• Excellent communication skills with the ability to collaborate across teams.
• Self-reliant and proactive, with the ability to take ownership of tasks and see them through to completion.
• Familiarity with customer support workflows and product feedback processes is a plus.
  
  

Life at Ocrolus

We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.

Our culture is grounded in four core values:

Empathy – Understand and serve with compassion

Curiosity – Explore new ideas and question the status quo

Humility – Listen, be grounded, and remain open-minded

Ownership – Love what you do, work hard, and deliver excellence

We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.

We look forward to building the future of lending together.