Business Analyst , NCC- Hercules

Are you driven by the desire to create and execute solutions that truly put customers first and make a global impact? Do you like to dive deep to understand problems? Imagine collaborating with diverse teams from around the world, bringing unique perspectives together to drive meaningful change? If so, the NCC- Hercules team is looking for a highly skilled and motivated individual who can develop and apply domain/process expertise, deploy data visualization, manage stakeholders and provide analytical solutions to answer queries. This is YOUR opportunity to be a vital part of a dynamic team, shaping the future of customer engagement on a global scale.

Key job responsibilities

• Understand the various operations across the team.
• Manage high severity requests by collaborating with different teams to mitigate risks to business, customer experience and associate experience.
• Execute high impact mitigation actions using various tools.
• Work closely with product teams and align them with respect to your focus area.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into an actionable format.
• Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities.
• Suggest changes for improvement of processes and amend SOP's once they are approved.
• Plan and execute the identified projects by working with various teams.
• Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing.